Enterprise ServiceNow Specialist

5 days ago

Sydney, New South Wales, Australia beBeeServicenow Full time $40,000 - $48,000

Job Title: Enterprise ServiceNow Specialist

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The Enterprise ServiceNow Specialist plays a pivotal role in guiding and implementing ServiceNow solutions within an Enterprise environment. Leveraging extensive experience across various ServiceNow modules, including Universal Request, this position provides expertise in crafting forms, workflows, and defining data interfaces to support business logic.

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Key Responsibilities:

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  • ServiceNow Solution Delivery: Lead the design and implementation of ServiceNow modules tailored for Enterprise Service Management (ESM) needs.">
  • Architecture and Design: Develop the overall architecture of ServiceNow solutions, selecting appropriate components, defining data models, and designing system integration points.">
  • Technical Documentation: Produce and maintain clear technical artifacts such as system diagrams, data flow diagrams, etc., reflecting the ServiceNow design and implementation.">
  • Technical Leadership: Provide guidance to the development team on ServiceNow best practices, coding standards, testing, and deployment.">
  • Stakeholder Collaboration: Collaborate closely with business owners, project managers, and developers to align the ServiceNow solution with business objectives.">
  • Continuous Improvement: Identify and implement enhancements, upgrades, and new functionalities within ServiceNow to ensure continuous improvement.">
  • Compliance and Security: Ensure that ServiceNow solutions are scalable, maintainable, supportable, and compliant with relevant security standards, including proper access controls and encryption.">
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Required Skills and Qualifications:

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  • Strong experience in building forms and workflows within ServiceNow, including customisations using low/pro/no code techniques.">
  • Experience and ability to hold conversations, advise, and negotiate on technical issues, technical debt, and architecture pros and cons.">
  • Understanding of data dependencies and data interfaces within ServiceNow.">
  • Expertise in maintaining and populating ServiceNow's Configuration Management Database (CMDB) and Service Catalog.">
  • Knowledge of ServiceNow's Enterprise Service Management (ESM)/IT Service Management (ITSM) modules: Incident, Problem, Request, Change, Release.">
  • Proven track record of analyzing, designing, and documenting ServiceNow solutions.">
  • Exposure to ServiceNow or other leading ESM/ITSM platforms.">
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