Member Support Officer

2 weeks ago

Sydney, New South Wales, Australia Lotus People Full time $104,000 - $130,878 per year
  • Be part of a supportive, close knit team with a genuine people-first culture
  • Suited to an organised, tech savvy, and detail-oriented relationship-builder
  • Fixed-term contract position until June full-time hours, with three days working from home (WFH) each week

ABOUT THE COMPANY
Lotus People are delighted to be partnering with a professional membership organisation that provides vital dispute resolution services within its industry. This company collaborates with governmental and regulatory bodies to keep its members informed of industry developments and concerns. You will be joining a supportive team who are committed to creating a positive and supportive work environment.

About The Role
As part of the Member Liaison team, this role provides integral administrative and event support across the organisation - whether assisting across inbox management, sending out communications via internal CRM systems, or helping with one of the organisation's many virtual and in-person events. This is a full-time position, initially running as a
fixed-term contract until June 2026
- a great opportunity to further develop within communication, member services, and event skills.

*DUTIES*

  • Support with member services - managing the member inbox, new member onboarding, general enquiry support
  • Assist in event coordination - designing and sending invitations, managing distribution lists via internal systems, logistical assistance
  • Prepare and issue member communications such as surveys, website content, and member packs
  • Ensure the member database is accurate and up-to-date
  • Stakeholder liaison internally and externally (e.g. speaking to members via phone for feedback)

SKILLS & EXPERIENCE

  • Previous experience in complex administration, event support or communications
  • Strong rapport-building/stakeholder relationship management skills
  • Tech savvy and a willingness to learn new software
  • Organised in nature, with a keen eye for detail - continuous improvement mindset
  • Experience (or an interest) in the membership, non-profit, or regulatory settings
  • Previous exposure to Vision6 or Microsoft Dynamics is a benefit, but not a requirement

BENEFITS

  • Flexible working - enjoy three days WFH each week, and two days spent in their CBD office (soon to be moving to a brand new location)
  • Additional leave provided (e.g. birthday leave, extra days over Christmas break)
  • Life insurance, salary continuance, and access to an EAP
  • Joining a supportive, friendly, and welcoming team with a passion for making a difference in their space

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen. Shortlisted

candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.

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