Account Manager

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

How you will make an impact

Manage the sale of CyberCX capabilities, products, professional services and managed services to existing account customers. Identify further sales opportunities within these accounts, building new account customers, managing customer satisfaction and retention, and coordinating the preparation and presentation of CCX sales proposals, quotes and tenders.

The Senior Account Manager is accountable for meeting account growth targets and KPIs.

Day to day you will:

• Formulate, implement, and manage strategic business plans regarding multiple key customer accounts to achieve sales revenue/ quota targets
• Work closely with new and existing customers to determine their present and future needs and propose suitable products, services and upgrades to maintain and grow revenue
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a continued high service level
• Form long-term business partnerships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier, with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement, following up referrals/leads and keeping abreast of competitor's sales strategies
• Enable and conduct product demonstrations and conversations with customers and technical SMEs
• Lead the preparation of sales proposals, tenders/bids, contracts and account management plans
• Coordinate, conduct and drive sales promotions, campaigns, events and displays
• Forecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting.
• Maintain accurate business reporting including sales forecasts, CRM information and territory plans

Skills & Qualifications

• A minimum of 5 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota
• Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts

Interested but don't meet every item listed above? If you're excited about this role but your experience doesn't align precisely, please still apply. You could be just the right person for this role and CyberCX.

This role requires
full working rights
in
Australia
, without current or future sponsorship.

Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, access to training and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary

Be yourself.
We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously
. We require all employees to complete background checks (including police and global sanction list checks) annually.

Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.