Call Centre Consultant

5 days ago

Perth, Australia Rabobank Full time

**About us**
Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the role**
As a Contact Centre Consultant, you’ll provide each and every one of our Customers with a fantastic experience and service that meets their expectations. You will be in a team of around 10-12 who will be servicing a variety of lines in to our specialist call centre.

If you’re looking for development, a clear career path, a great work culture and opportunities to learn and grow, this is the role for you If you don’t have Financial Services experience, it is also a great step in to the industry.

**Key Accountabilities**:

- Investigate issues and resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
- Maintain accurate and high quality information on our internal databases
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions and adhere to bank policy at all times

As with most contact centres, you will have a shift rotation and will have some performance indicators such as handling time of the call and quality measures. These help us maintain a great level of service for our customers and clients.

**To be successful in the role, you will have**:

- Customer service experience with a customer centric approach and the ability to problem solve
- Great communication skills and an ability to explain concepts to a variety of customers, adapting the style or approach to suit the individual
- Good work ethic and a professional manner
- An understanding of working in a regulated environment or experience of working within policies and procedures
- Self-motivation and a drive to achieve targets

**What we're proud to offer you**:

- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- Two wellness days a year, so you can look after you
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

**Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation.**

**Rabobank is not accepting submissions from recruitment agencies for this role.**

**Only Australian citizens or permanent residents will be considered.

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