Ict Customer Service Agent
2 days ago
**_Together we shape thriving communities, public spaces, places and economies._**
- **Our team is expanding and provides fantastic opportunities to utilise your call centre experience or customer service experience and further develop your IT knowledge and skill set.**:
- **4 X Ongoing full-time opportunities + creation of a Talent Pool**:
- **Orange or Parramatta locations considered**:
- **Salary relative to experience and ranges from $** **79,032 to $86,539 + super**
**What’s in it for me?**
Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance **and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.
**The role**
As an **ICT Customer Service Agent,** you will be the first point of contact for customers across the department seeking technical assistance over the phone or tickets logged in the service management system. You will provide prompt and accurate solutions to customers which includes diagnosis and troubleshooting, providing step-by-step guidance and promotion of self-service tools, prioritising logged tickets and escalating complex or unresolved issues where required to ensure the highest level of customer satisfaction.
For more information read the full Role Description: ICT Customer Service Agent
**Training**
After this 6-week program we are then able to offer the option of working **3 days in the office and 2 days from home as a flexible work agreement with Management approval**.
**What you will bring to the role**
**Customer Service**: You have previous experience in a call centre environment, using a service management system to record your work while providing quality, solutions-focused advice and customer service.
**Communication Skills**: You possess strong verbal communication skills, which are essential for providing advice and interacting with customers.
**Technical Background**: Either experience or an interest in working within a technology environment
Computer Skills: You have excellent computer skills, enabling you to work efficiently in a fast-paced environment and meet tight deadlines
**About us**
The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.
**Join us
-
ICT Customer Service Agent
2 weeks ago
Sydney Western Suburbs NSW, Australia NSW Government Full time $84,000 - $92,701 per yearTogether we shape thriving communities, public spaces, places and economies.Turn Your Customer Service Skills into a Rewarding Career in ICTOngoing full-time opportunityOffice location – Orange preferred, Parramatta location considered upon applicationSalary relative to experience and ranges from $84,659 to $92,701 plus superIf you enjoy helping people,...
-
Ict Customer Support Officer
6 days ago
Sydney Western Suburbs, Australia HAYS Full timeICT Customer Service Officer - Parramatta - WFH **Your new company** *** A State Government Organisation is looking for an ICT Customer Support Officer to join their IT team in a 6 month contract. This organisation is located in Parramatta are in NSW. You will have the opportunity to work as a part of a large state government organisation and, you will also...
-
Ict Business Partner
2 days ago
Sydney, Australia NSW Department of Customer Service Full time**ICT Business Partner | Office of Registrar General (ORG)** - ** Grade**:Clerk Grade 11/12 - ** Salary range**: $139,787 - $161,663 + super - ** Duration**: Temporary employment opportunity (12 months) - ** Applications close**:Monday October 21st 2024 [9:59am] - ** Location**:Sydney, McKell Building **About the role** ***We have an opportunity for an ICT...
-
Ict Asset Officer
1 week ago
Sydney, Australia NSW Government -Department of Customer Service Full time**ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or...
-
Ict Customer Support Officer
4 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Support Officer** **Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge. DCS is a service provider and regulator, focusing on delivering first-class...
-
Product Manager
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Product Manager, ICT/Digital Assurance**: - ** Temporary full-time position until 14/8/2026**: - ** DCS Clerk Grade 11/12**($149,739 - $173,174 base + super) - ** Location: Sydney (Hybrid working options available within NSW)**: - ** Shape the future of NSW Government digital investments** Are you passionate about improving public value through digital...
-
Trainee Developer and Administrator, Ict
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Trainee Developer and Administrator, ICT & HR** **Clerk Grade**:01/02 **Salary range**:$73,522 to $79,931 plus superannuation **Employment Type**:Temporary opportunity for up to 12 months, with the possibility of extension, Full-time **Location**:Parramatta **This role sits within the People & Culture Division in the myCareer team.** **About this...
-
Ict Logistics Support Officer Aec Baseline
2 days ago
Sydney, Australia Cleared ICT Full timeLocation: - Sydney - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$45 - AU$55 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1149_1677723602 - Published: - about 3 hours ago Cleared are currently supporting the AEC, who are looking for ICT Support Officer. The ICT Support Officer will work as...
-
Ict Contracts
4 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**ICT Contracts & Procurement Officer** - Role type: Permanent / Ongoing role - Salary: DCS Grade 5/6, starting base salary of $89,707 + 10.5% superannuation and leave loading - Flexible, hybrid working arrangements available Are you an IT Procurement and/or Contract Administrator looking to take your career to the next level? Do you want to make an impact...
-
Customer Service Rep
4 days ago
Sydney Western Suburbs, Australia NSW Department of Customer Service Full time**Customer Service Representative-Driver Tester (Service Centres)** **Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading)** **Multiple Locations Including**:Auburn, Eastgardens, Macquarie Fields, St Marys & surrounds.** **Employment Status**: Full time (35 hours per week) 12-month...
