Continuous Improvement Co-ordinator, Energy and Water Ombudsman Queensland

20 hours ago

Brisbane, Queensland, Australia Energy & Water Ombudsman Queensland Full time $90,000 - $120,000 per year

You have an exciting opportunity to join the Energy and Water Ombudsman Queensland (EWOQ) as a temporary Continuous Improvement Coordinator with the Customer Resolution and Engagement team.

If you have a background in dispute resolution and customer service, a passion for ensuring consistently great customer experience and ongoing improvement and like the idea of working in a public service role for an agency that is not your typical public service agency, get in touch.

Reporting to our Manager - Customer and Community and working closely with the Customer Resolution and Engagement leadership team, your focus will be on achieving consistency in the application of business processes, policies, procedures, metrics and other resources that ensure consistency, and support excellence and the ongoing improvement in customer service, customer experience and quality decision making.

To achieve this, the successful candidate will:

  • Contribute to the ongoing development and refinement of EWOQ's QA approach
  • Manage and review the quality and consistency of data, case management and administrative decisions, integrating elements of customer satisfaction and feedback into business improvement and existing performance development strategies.
  • Manage the continuing process of monthly data checking and case audits and the provision of feedback to leaders for the purposes of coaching of their individual team members.
  • Contribute to the development of strategies to improve quality of decision making and the customer and scheme participant experience.
  • Deliver ongoing coaching and guidance to leaders and team members to ensure their development is supported through the quality management process.
  • Facilitate data checking and exception reporting to ensure data integrity including analysis of results.
  • Identify trends, patterns and changes in market conditions to inform ongoing professional development and collaborate on broader learning and development strategies.
  • Assist with the coordination of stakeholder surveys, analysis, reporting and communication of results.
  • Review and follow up of customer feedback and surveys to identify areas for customer improvement.
  • Coordinate the development of and maintenance of good practice procedures, process and guidelines to support our overarching policy framework and ensure excellence in decision making and service delivery.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.

  • Team Co-ordinator

    1 week ago

    Brisbane, Queensland, Australia PepsiCo Full time $64,000 - $96,000 per year

    OverviewWork for a global FMCG company with some of the world's most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we'll...

  • Quality and Continuous Improvement Manager

    2 weeks ago

    Brisbane, Queensland, Australia Hitachi Energy Full time $120,000 - $180,000 per year

    The OpportunityThe Quality and Continuous Improvement Manager for local BU Service effectively executes customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure alignment to Global or Hub Quality & CI strategies and adherence to relevant processes and tools.How You'll Make...

  • Intake Officer

    5 days ago

    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time $60,000 - $80,000 per year

    A Queensland Ombudsman Intake Officer is the first point of contact for complainants and agencies seeking to contact the Office about administrative complaints. Working for the Queensland Ombudsman will give you the opportunity to make a difference in the community by helping to deliver fair and accountable public administration.The Office of the Queensland...

  • Senior Financial Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Department of Local Government, Water and Volunteers Full time $90,000 - $120,000 per year

    • Prepare timely and accurate advice on the financial and non-financial performance of councils to assist in the development of strategies and approaches to identify and address sustainability constraints and risk.• Undertake systematic collection, research, analysis, and interpretation of complex data gathered from Queensland Local Governments and other...

  • Executive Assistant

    2 weeks ago

    Brisbane, Queensland, Australia The Fair Work Ombudsman Full time $60,000 - $90,000 per year

    In this role your day will be predominantly spent supporting our Executive Director – Criminal Investigations Branch and another Executive Director (to be determined). You will also provide local support for some facilities and business services for our Brisbane office as required.About the roleIn this role you will be performing important duties across...

  • Correspondence Co-Ordinator

    13 hours ago

    Brisbane, Queensland, Australia eHealth Queensland Full time $60,000 - $90,000 per year

    Take the next step in your career with this exciting opportunity within eHealth. The Correspondence Coordinator is responsible for the coordination, preparation, allocation, proofing and tracking of the full range of executive documentation ensuring timeframes, protocols and quality standards are met within the Office of the Deputy Director-General, eHealth...

  • Service Operations Lead, Queensland Health

    4 days ago

    Brisbane, Queensland, Australia Department of Health - Queensland Full time $180,000 - $250,000 per year

    Take the next step in your career with this exciting opportunity within Corporate Technology Services.What you'll doProvide leadership, expert advice, strategies and support in relation to service operations in Corporate Enterprise Solutions including incident management, problem management, event management, request fulfilment, access management and IT...

  • Business Support Co-ordinator at Award Winning Private Wealth Firm

    1 week ago

    Brisbane, Queensland, Australia VISIS Private Wealth Full time $60,000 - $80,000 per year

    About the RoleVISIS Private Wealth, an award-winning financial services firm, is seeking a detail-oriented and proactive Business Support Co-ordinator to join our Brisbane team. This role is ideal for someone who thrives in a dynamic environment and enjoys driving operational excellence through smart systems and process improvements.Reporting to the Practice...

  • Brookside - Retail Co-ordinator

    5 days ago

    Brisbane, Queensland, Australia TerryWhite Chemmart Full time $60,000 - $80,000 per year

    Here at TerryWhite Chemmart, we are Dedicated to Care.Become our next frontline healthcare superhero today.About the OpportunityWe're on the lookout for a high-energy, passionate individual ready to take the next step in their career and make a meaningful impact. This is a key leadership role in our Brookside pharmacy, perfect for someone who thrives in a...

  • Junior Energy

    2 days ago

    Brisbane, Queensland, Australia Edge2020 Full time $70,000 - $80,000 per year

    Who We AreAt Edge2020, we help some of Australia's largest businesses manage their energy portfolios, with over $1 billion in energy spend under management. Our sister company, Edge Utilities, extends our expertise to small and medium enterprises, ensuring they get access to the best energy strategies.This role sits within our Energy Management Team, where...