Business Analyst

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown powers services focusing on mental health and wellbeing, long-term unemployment, prevention of youth suicide; child protection; and family and domestic violence prevention and response. Without the support of yourtown's charitable Art Union ticket buyers, many of our services would not exist.

Realise your potential at yourtown

your opportunity

We're rebuilding our Digital Experience Platform (DXP) to upgrade the tech and deliver a system that better supports yourtown and the people who engage with us. We're recruiting a Business Analyst who's ready to get into the detail, ask the right questions, and shape solutions that make sense. You'll cut through the noise, connect the right people, and turn ideas into outcomes that deliver real impact.

You'll be the link between delivery teams and business units across ID&T and Marketing, translating business needs into clear, actionable requirements and making sure what gets built is what's actually needed. You'll work across UX, development, vendor management, and stakeholders to drive digital change that sticks.

As the Business Analyst, you will:

• Partner with stakeholders to gather, prioritise, and understand business and technical requirements.

• Translate requirements into clear epics, user stories, and acceptance criteria.

• Collaborate with UX and digital experience teams to re-platform eCommerce and component-style functionality into Optimizely CMS, CDP, and DAM.

• Work with technical SMEs to document integration, data, and architectural requirements.

• Support delivery teams to ensure solutions are developed, tested, and released smoothly.

• Identify impacted systems, processes, and dependencies.

• Analyse current state and recommend improvements.

• Develop requirements from prototypes, workflows, and business processes.

• Facilitate prioritisation using MoSCoW principles.

• Stay up to date with relevant legislation, industry trends, and best practices.

• Contribute to cross-functional initiatives and organisational performance goals.

Please note, the Business Analyst position is a 12 month maximum term role

what we are looking for

At yourtown, we believe positivity is powerful and the enabler of great things. We are all connected through our shared passion, commitment, and belief in young people, and are committed to helping young people see greatness in themselves.

• Relevant qualifications in IT, business, or related discipline.

• Experience in agile methodologies and multi-project environments.

• Strong background in gathering, documenting, and managing requirements across multiple stakeholders.

• Ability to leverage AI technologies to increase productivity such as rapid prototyping, process mapping, translating discussions into relevant documentation.

• Strong analytical and problem-solving skills.

• Excellent communication and report writing skills.

• Demonstrated ability to collaborate with technical and non-technical teams to deliver business outcomes.

• Experience working with Digital Experience Platforms (eg: DXPs, CRMs, CMS) highly regarded.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay

• opportunity for flexibility working arrangements. Most of our team split their work week between the office and home.

• access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays

• opportunities for internal and external professional development

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Lily Welch | Talent Acquisition Specialist |

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.