Concierge

2 weeks ago

Sydney, New South Wales, Australia Carrington Centennial Care Limited Full time $60,000 - $90,000 per year

Are you a Customer Service professional looking for a local opportunity to make a difference? Come join Carrington's Hotel Services Team

  • Local job opportunity making a genuine difference to our residents continued independence
  • Part time role working 5 days per fortnight with every second weekend off
  • Join a supportive and collaborative team in a growing organisation committed to quality care

About Us

Carrington is a not-for-profit centre of excellence for retirees, providing a focus on person-centred quality care and health services to consumers of Independent Living, Residential Care and Community Care. At Carrington, we are committed to providing quality care for our Consumers so they can live a happier, healthier more independent life.

The Opportunity

As Concierge you will act as a trusted liaison for residents in our Riverview Assisted Living apartments, connecting them to holistic care and services to ensure our residents live the life they choose. This part time position has a fortnightly roster working 9:00am - 6:00pm (8.5 hours) on Thursday & Friday in Week A and Friday, Saturday & Sunday in Week B, totaling 42 hours per fortnight.

Responsibilities:

  • Explaining and promoting a range of services, organising additional service agreements and arrange bookings and appointments for residents with various service providers
  • Ensuring information provided to residents and family members is timely and easy to understand
  • Organising a range of leisure and lifestyle activities & supporting residents to participate
  • Working closely with Hotel Services staff to ensure the effective delivery of housekeeping, cleaning and catering services in the complex
  • Monitoring resident needs, observing any changes and escalating to the Case Manager
  • Reporting resident concerns to the relevant team and advocating for residents
  • Fostering and building relationships with consumers and family members
  • Providing exceptional & efficient customer service

About You

Essential Criteria:

  1. Certificate III In Individual Support Work or equivalent
  2. Current First Aid Certificate or willingness to obtain
  3. Experience with and a genuine desire to work with older people in a service focused model
  4. Ability to work in a person centred approach, with integrity, compassion and kindness
  5. Ability to work independently and unsupervised
  6. Ability to proactively solve problems, manage complaints and use initiative
  7. Flexibility to work around the needs of the residents

Desirable Criteria:

  • Certificate IV Leisure and Health
  • Responsible Service of Alcohol competency

Enjoy our Benefits

  • Competitive rate of pay + loadings, superannuation and potential for performance-based increases
  • Access to full not-for-profit Salary Packaging, making up to $18,550 of your income tax-free
  • 15% Employee discount at our Rocksalt restaurant
  • Carrington will provide your first set of uniforms
  • Enjoy our "Carrington Day" – an additional Christmas public holiday each year
  • Staff immunisation program
  • Free on-site parking and beautiful gardens

To apply:

Applications must include a current resume and a cover letter addressing the essential criteria. Recruitment is commencing now, and an immediate start is available for the right candidates. If you are ready for a rewarding career with a highly reputable, progressive Aged Care Provider and to start making a difference in older people's lives, apply now. For more information, contact the recruitment team on

We will not respond to unsolicited emails from recruitment agencies or applications from outside Australia

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