Head of Concierge

7 days ago

Sydney, New South Wales, Australia Compass Group Australia Full time $80,000 per year

Head of Concierge

Up to $80k plus superannuation per annum (Depending on experience)

  • Step into a leadership role in a premium corporate environment
  • Monday to Friday roster – no weekends or public holidays
  • Be part of a global organisation with ongoing development opportunities

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors' key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

THE POSITION

  • Lead concierge operations to deliver outstanding service for all guests and visitors
  • Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
  • Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
  • Support the Guest Experience Manager with reporting, compliance, and training delivery
  • Act as a key contact for all guest-related enquiries
  • Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed

THE PERSON

  • Proven experience in a leadership capacity within corporate concierge, hotel reception, or guest services environment
  • Strong leadership skills and the ability to coach and mentor others
  • Excellent communication and interpersonal skills with a customer-first mindset
  • Able to remain calm under pressure and manage multiple priorities
  • Flexible, proactive, and solution-oriented with strong problem-solving ability
  • Holds or is willing to obtain a National Police Check

* As an Australian National Police Check is required for this role the successful applicant will need to hold Full time Australian working rights*

THE BENEFITS

  • Paid training and professional development programs
  • Complimentary corporate uniform
  • Access to wellness and mental health support initiatives
  • Be part of a globally recognised organisation with clear growth pathways

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