Team Leader

2 weeks ago

Sydney, New South Wales, Australia Asuria Training Full time $90,000 - $120,000 per year

Work from any Asuria office in a hybrid work environment.

Job no:
HBYHR

  • Hybrid work environment from any Asuria office
  • Drive continuous improvement and service excellence across the team
  • Be our key escalation point for complex matters

Who are Asuria?
We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an
Enterprising Heart
and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do

What will I be doing?
As our Team Leader - Outcomes, you will be responsible for leading and managing a team of Claims Administrators to ensure the efficient and accurate processing of claims.

Other Responsibilities Include

  • Day-to-day supervision, coaching and performance management of the team
  • Supporting the Head of Operations with driving continuous improvement and service excellence.
  • Provide an accurate forecast at the beginning of each month, reviewing forecast on a regular basis and report on any risks of achieving a forecast.
  • Monitor claim volumes, turnaround times, accuracy levels and implementing corrective actions as required
  • Provide regular updates and reporting on team performance and operational outcomes
  • Contribute to the development and implementation of improved claims processes and systems

Who are you?
We are looking for you to bring knowledge and experience including:

  • Understanding of the Deed and Guidelines related to the IEA and TTW contracts
  • Demonstrated experience within Employment Services – with claims administration highly regarded
  • Well-developed verbal and written communication skills
  • Solid time management and organisational skills

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.
Why join us?
All Asurians Enjoy a Raft Of Employee Benefits Including

  • Access to career development opportunities
  • Up to 15 weeks of paid Parental Leave
  • Bonus Leave days
  • Salary Sacrificing for Superannuation and Novated Leasing

How do I join the team?
If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click
Apply

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at to advise your adjustment requirements.

Asuria is proud to be recognised as a
Diversity Council Australia (DCA) Inclusive Employer for
. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you'll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn't just a policy, it's part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.

  • Published on 17 Oct 2025, 3:49 AM

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