Guest Liaison Reservations Assistant

Join the CaPTA Group and Elevate Guest Experiences in Tropical North Queensland

Are you a people-person with a passion for creating unforgettable experiences? The CaPTA Group invites you to join our team at the award-winning Rainforestation Nature Park, Kuranda, as a Reservations Team Member. Be the welcoming face and voice that enhances our guests' journeys through the wonders of Tropical North Queensland. You will be a vital part of the CaPTA family, a united team dedicated to excellence in tourism and committed to sustainability and delivering top-notch guest experiences.

Why Join Our Team?

Be a Guest Champion: Play a crucial role in creating seamless and memorable visits for guests from around the world.

A Unique Workplace: Work in the beautiful, natural environment of Rainforestation Nature Park.

Inspire and Educate: Share your passion for nature and wildlife with visitors from around the world.

Be Part of a Fun Team: Join a diverse and supportive team that values sustainability and creating exceptional guest experiences.

Career Growth: Opportunities for training and professional development within the CaPTA Group.

Amazing Perks:

· Access to our Employee Assistance Program (EAP) for your well-being.

· Participation in industry familiarisation (famils) trips to experience the best of the region.

· Exclusive invitations to CaPTA Group events.

· Generous discounts on all CaPTA Group attractions.

Your Role: Your Impact on the Guest Journey

As a Reservations Team Member, you'll be a key point of contact for guests both in-person and remotely. Your friendly demeanour and exceptional organizational skills will shine as you assist with everything from initial inquiries to in-park guidance.

Key Responsibilities:

In-Person Guest Liaison: Welcome and assist guests, guide them through various park attractions, facilitate group organisation, and provide support during lunches.

Reservations & Communication: Respond to guest inquiries via phone and email, providing expert guidance and ensuring timely responses.

Booking Coordination: Collaborate with local and international travel agencies to facilitate bookings and maintain accurate reservations and guest information for a seamless experience.

Team Collaboration: Work with internal teams to enhance the overall guest experience and contribute to the success of the CaPTA Group.

The Ideal Candidate: Your Skills & Qualities

We are looking for a genuine, customer-centric professional who is ready to be a part of something extraordinary.

Customer Service Passion: You have a genuine enthusiasm for providing outstanding customer service.

Excellent Communication: You possess strong interpersonal and communication skills.

Organisational Skills: You have strong organisational abilities and a keen eye for detail.

Industry Knowledge: Familiarity with Tropical North Queensland's attractions is a plus.

Flexibility: You are available to work over a 7-day roster, including some public holidays.

System Experience: Respax experience is highly desirable.

Ready to Dive In?

If you're an enthusiastic and engaging individual who loves nature and people, this is your chance to embark on a unique and rewarding adventure

How to Apply

Ready to lead a passionate team in an exciting and rewarding environment? Submit your resume and cover letter to for more information.

Location: Rainforestation Nature Park, Kuranda, QLD

Website:

Job Type: Full-Time, Part-time or Casual

Pay Rate: Amusement Award Non Exhibition - Level 2 (Training) raising to Level 3.

Be part of something extraordinary. Help us create unforgettable guest experiences while supporting wildlife conservation with the CaPTA Group.