Team Leader, Member Services

1 week ago

Melbourne, Victoria, Australia UniSuper Full time $80,000 - $120,000 per year
  • 9 Month Contract
  • Lead one of our dynamic and engaging Member Services teams
  • 2025 Chant West winner of 'Super Fund of the Year'

About US

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Member Services team and make a difference with UniSuper.

The opportunity

Step into a leadership role with impact as a Member Services Team Leader on a 9-month contract. In this role you'll lead a high-performing, well-established hybrid team, driving consultant development and operational excellence. With a focus on empowering your consultants, you'll shape a culture that delivers consistently exceptional member experiences that is seamless, professional, and truly valued.

In this fast-paced and varied environment, you'll oversee the day-to-day operations of a team, driving performance through hands-on coaching, mentoring, and development. Your leadership will ensure consistent, high-quality service across multiple channels including phone, email, and chat.

To succeed in this role, you'll bring a passion for leadership, a results-driven mindset and the ability to inspire excellence, creating a high-energy environment where individuals thrive, targets are surpassed, and team achievements are genuinely celebrated.

About you

We are looking for an individual who has worked in a fast moving transformation environment and is comfortable working with a degree of ambiguity.

You are a passionate leader with a desire to support, inspire and coach your team to achieve their best. This passion for service excellence allows us to attract quality consultants who may become our UniSuper talent of the future. In addition, you will possess:

  • 3+ years leadership experience within financial services
  • Strong understanding of Call Centre Fundamentals
  • Ability to support your team through quality monitoring and extensive experience in providing constructive feedback and coaching
  • Previous experience in managing remote teams
  • Proven experience in navigating multiple systems skills
  • Facilitation experience with the ability to run meetings and workshops
  • Experience working in an ever-changing environment where it is imperative to use initiative and problem solve

The US way

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

  • 3 days accrued for 'Community, Culture & Wellbeing' leave
  • Access to amazing lunch & learn sessions including with external experts

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements.

Know how to grow.

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