Level 2 Support

4 days ago

East Perth, Western Australia Professional Search Group Full time $60,000 - $90,000 per year

Job Description

Are you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their team

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 2 Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

  • Providing first and second level technical support to end-users.
  • Troubleshooting and resolving IT-related queries and issues.
  • Documenting and tracking support requests.
  • Collaborating with the IT team to find solutions.
  • Office 365 – Exchange – INTUNE – Conditional access – sharepoint administration
  • AD
  • Networking – Layer TCP/IP, DNS, DHCP
  • Wireless
  • Windows Server – Hyper-V and VMWARE
  • Onsite MGMT – installs – setups
  • Assist Level 1
  • MSP experience is a must
  • 3CX nice to have
  • Fortinet skills nice to  have
  • Can do attitude
  • Ideally using Connectwise PSA – screen connect
  •  

Your skills:

  • A strong customer focus and a passion for helping others.
  • Previous experience in a similar role.
  • Knowledge of Office 365 and Windows AD.
  • Excellent communication and professional phone manners.
  • The ability to prioritize tasks to meet SLAs.
  • A desire to learn and grow into more senior roles.
  • Strong documentation and independent work skills.
  • Availability to work Monday - Friday, 8:30 am - 5 pm

What's in it for you

  • Ongoing career development opportunities.
  • A supportive and collaborative team environment.
  • Competitive compensation package.
  • Convenient location in Perth's eastern suburbs.

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to

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