Level 2

4 days ago

Perth, Western Australia Epic IT Full time $60,000 - $100,000 per year
About the Role

As a Level 2 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week.

This is a dynamic, client-facing role where you'll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. You'll also jump into a mix of Level 1 and Level 2 technical tasks — from triaging tickets and resolving end-user issues to escalating where needed and seeing problems through to resolution.

Strong, clear communication is key — you'll act as both a trusted technician and a relationship builder, ensuring clients feel heard, supported, and confident in our service delivery.

Required Qualifications & Skills
  • At least 2 years MSP/IT support experience
  • 24 to 48 months experience in Microsoft Office 365 and Azure technologies, particularly relevant experience with on-premise to cloud migration works
  • 24 to 48 months experience in providing server support in Windows Server Domain Environments, in particular with on-prem / cloud AD functionality
  • 24 to 48 months of service desk support roles looking after Microsoft based solutions
  • Minimum TAFE Certificate IV or Undergraduate Degree (Preferably IT or Business)
  • University Degree in relating fields preferable (Example: Bachelor of Computer Science or Bachelor of Computing / Networking)
  • A start to Microsoft or other Industry Certifications, such as Microsoft Certification in Server or Office 365
  • Natural client facing communication skills, with an ability to consult with clients on short and long term solutions
  • Excellent time management and task prioritisation skills
  • Team / Service leadership qualities for future progression
  • Onsite Work Experience
  • Own a car and have an up to date Australian driving license
  • Provide Level 2 IT support as part of the escalation team
  • Respond to and resolve technical issues via phone, email, and remote tools
  • Attend client sites across Perth or Brisbane as required for hands-on troubleshooting and support
  • Efficiently handle service outages and escalated incidents with urgency and professionalism
  • Work closely with the Perth-based team to deliver consistent support across time zones
  • Maintain clear, professional communication with clients and internal teams
  • Accurately document work completed and contribute to knowledge base articles
  • Assist with the setup, configuration, and maintenance of client systems
  • Ensure SLA compliance and high levels of customer satisfaction

Preferred Qualifications & Skills
  • Microsoft CSP / NCE licensing experience
  • Online cloud backup platform experience
  • CCNA, MCSA\MCSE, or other higher level industry certification
  • Experience with ConnectWise Manage (PSA), Ninja RMM
  • VEEAM, ShadowProtect, or other server based imaging backup solutions
Benefits and Perks
  • Fantastic renumeration package with opportunity to progress salary and earn more.
  • Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.
  • The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
  • Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.
  • Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
  • Work from home opportunities and schedules.
  • Be part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow. 

  • Level 2 Support

    4 days ago

    East Perth, Western Australia Professional Search Group Full time $60,000 - $90,000 per year

    Job DescriptionAre you ready to grow your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 2 Service Desk Officer to join their teamOur client is an ambitious and customer-centric company committed to delivering top-notch IT solutions....

  • Technical Officer Level 2

    7 hours ago

    Perth, Western Australia Australian Government Bureau of Meteorology Full time $66,823 - $77,636 per year

    APS Level 3, Non-ongoing$66,823 - $77, % superGiles, Western AustraliaThe Bureau's National Observing Operations section maintains a year-round staff presence at Giles weather station. We are seeking an enthusiastic and suitably qualified person, ideally with previous remote work experience to undertake a remote posting at Giles for approximately 6 months as...

  • Level 2 Project Engineer

    11 hours ago

    Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $90,000 - $120,000 per year

    The Company We're partnering with a well-established Managed Services Provider that is seeking a Level 2 Project Engineer to join their high-performing team. Supporting businesses across Australia, they deliver a wide range of IT solutions including managed services, cloud infrastructure, cybersecurity, and strategic consulting across multiple industries. ...

  • Level 1, 2 or 3 Rope Access

    6 days ago

    Perth, Western Australia Altrad Services Pty Ltd Full time $4,112 - $4,568 per year

    About the roleJoin Altrad and take your career to new heights We're offering ongoing opportunities across multiple Mining projects nationwide. As a Level 1, 2 or 3 Rope Access Technician Electrician on sites in the Pilbara such as Nammuldi, Brockman, Gudai-Darri and Tom Price you'll gain valuable experience and contribute to major operations.Working closely...

  • Diamond Drillers

    4 days ago

    Perth, Western Australia Redfield Resources Full time $80,000 - $120,000 per year

    As the only recruitment company to be formally recognised by the Australian Drilling Industry, Redfield Resources prides itself on working with the best companies, and people, within the industry. The benefits our people get from working with us are second to none.Redfield Resources can offer a range of opportunities with our client base on mine site and...

  • Level 1

    1 week ago

    Perth, Western Australia Epic IT Full time $60,000 - $90,000 per year

    About the RoleAs a Level 1 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week.This is a dynamic, client-facing role where you'll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. You'll...

  • Level 1

    1 week ago

    Perth, Western Australia Epic IT Full time $60,000 - $90,000 per year

    Elevate Your Career with Epic IT: Where Innovation Meets OpportunityAt Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming IT landscape's by putting our core values of enablement, leadership, and success at the heart of...

  • All Rope Access Level

    2 weeks ago

    Perth, Western Australia Altrad Services Pty Ltd Full time $83,200 - $104,000 per year

    About the roleJoin Altrad and take your career to new heights We're offering ongoing opportunities across multiple Mining projects nationwide. As Level 1, 2 or 3 Rope Access - Mechanical Fitter & Boilermaker on sites in the Pilbara such as Nammuldi, Brockman, Gudai-Darri and Tom Price you'll gain valuable experience and contribute to major...

  • 2 x SMP Inspector

    2 weeks ago

    Perth, Western Australia NES Fircroft Full time $100,000 - $120,000 per year

    We are currently recruiting 2 x additional SMP Inspectors (Nightshift & Dayshift) on contracts until 30/11/2026 for our Global Oil & Gas client in Karratha, WA where you will be responsible for ensuring that all structural factors and infrastructure meet the required standards and project requirements. This role involves inspections, detailed reporting,...

  • Entry Level Drillers Offsider

    4 days ago

    Perth, Western Australia Strike Drilling Full time $60,000 - $80,000 per year

    About UsStrike Drilling is a leading Mineral Exploration Drilling Company, specialising in reverse circulation and air core drilling services across Australia. We are currently seeking motivated applicants for Entry Level Drillers Offsider positions, with immediate starts available on projects across Western Australia.This is a physically demanding role....