Assistant Store Manager/2IC

4 days ago

Melbourne, Victoria, Australia POP MART OCEANIA PTY LTD Full time $80,000 - $120,000 per year

POP MART, founded in 2010, is a global leader in pop culture and designer art toys, here to light up passion and bring joy to collectors worldwide. With over 250 stores and 1,687 Robo Shops across 23 countries, we're looking for an experienced, people-first Assistant Store Manager and Store Supervisor to lead the charge.

This will be one of our largest stores in Australia - we are looking for a confident and hands-on leader with experience managing large teams in a fast-paced, high-volume retail environment.

Your Role:

  • Support the store manager and lead a retail team of approx 25–30 team members
  • Create a fun, energetic and customer-focused culture that embodies our brand
  • Drive sales and achieve store targets and KPIs
  • Oversee day-to-day operations, including team rostering, stock management, visual merchandising, and store presentation
  • Recruit, train, coach and develop team members (with the support of HR and Area Manager) to grow their skills and build a high-performing team
  • Ensure smooth execution of all store processes, promotional activities and seasonal launches
  • Collaborate with key departments to align on goals, staffing and store priorities
  • Uphold all policies including health & safety, compliance and loss prevention

What We're Looking For:

  • 2+years of experience as a Store Manager preferred
  • Proven success managing large teams (25+ staff) in high-traffic, high-volume environments
  • A natural leader with strong people management, coaching and communication skills
  • Goal-oriented and confident in driving sales and operational excellence
  • Experience with scheduling, reporting, performance management and recruitment
  • Highly organised, adaptable, and calm under pressure
  • A genuine love for pop culture, collectibles and creating memorable customer experiences

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