Loyalty Manager

2 weeks ago

Shepparton, Victoria, Australia Wine Network Consulting Pty Ltd Full time $90,000 - $120,000 per year

Best known for Ladies who Shoot their Lunch, Fowles Wine has an extensive portfolio of cool climate wines and is continually expanding its market reach, domestically and globally. Their ongoing investment in innovation, technology and product development has achieved industry recognition and commercial success, with further growth plans underway for the vertically integrated wine business.

Following the opening of their stunning, purpose-built cellar door and restaurant in Victoria's Strathbogie Ranges, Fowles Wine has launched two new direct-to-consumer loyalty programs, redefining how customers connect with the brand. Significant technical and marketing efforts have created an exciting platform and key pillar of customer experience for Fowles Wine.

Reporting to the Sales & Marketing Manager, the Loyalty Manager will champion the direct-to-consumer loyalty programs for Fowles Wine, leading operations and growth opportunities. Based at the estate in Avenel, this role offers hybrid working conditions and opportunities for career progression.

This forward-thinking and family-owned wine business places a strong focus on people and culture, attracting outstanding industry professionals and a committed team.

Key Responsibilities

  • Actively drive wine sales by identifying member preferences, tailoring offers, leveraging seasonal campaigns, and converting and nurturing high-value visitors into subscribers
  • Oversee day-to-day program management including processing and managing sign-ups, member care, retention, data quality, and CRM integrity
  • Be the first point of contact for DTC loyalty program enquiries and customer service, including assisting in tastings and wine selections
  • Liaise with tech support to troubleshoot any system issues, identifying opportunities to enhance customer experience
  • Champion the Loyalty Program internally - align with the Operations Manager to support and train Tasting Room Team to deliver best-in-class execution and customer experience
  • Assist the Sales and Marketing Manager in planning and executing EDM campaigns and DTC loyalty program communications
  • Responsible for maintaining optimal customer data integrity

Job Requirements

  • 3+ years of experience managing loyalty programs, ideally in the wine industry or hospitality
  • Strong technical capability and fluency in CRM, POS and ecommerce platforms
  • Analytical thinker, with the ability to use data and insights as part of continuous improvement
  • Strong interpersonal and communication skills
  • Impeccable attention to detail, with strong time and project management capabilities
  • Excellent customer service skills and proven ability to identify high-value customers and nurture them along the sales funnel
  • Passion for wine and enthusiasm to be the hands-on champion of the Loyalty Programs with both staff and customers
  • Field-based self-starter, with the ability to work autonomously and proactively
  • Hybrid working available with a minimum of 3 days on-site in Avenel

View more information about the role and request a copy of the position description

  • Assistant Store Manager

    7 days ago

    Shepparton, Victoria, Australia Clicks Group Limited Full time

    Assistant Store Manager - Clicks ZeerustListing reference: click_020442Listing status: OnlineApply by: 27 June 2025Position summaryIndustry: Wholesale & Retail TradeJob category: FMCG, Retail, Wholesale and Supply ChainContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionAre you passionate about retail and...

  • Pharmacy Manager

    2 weeks ago

    Shepparton, Victoria, Australia Clicks Group Limited Full time

    Pharmacy Manager - Clicks Zeerust (Autumn Leaf Mall)Listing reference: click_019169Listing status: Under ReviewApply by: 10 February 2025Position summaryIndustry: Wholesale & Retail Trade Job category: PharmaceuticContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionAre you passionate about helping people...

  • Medical Department Head

    2 weeks ago

    Shepparton, Victoria, Australia beBeeLeadership Full time $140,000 - $170,000

    Pharmacy Manager Job OverviewThe Pharmacy Manager is responsible for leading a team of pharmacists and support staff to ensure the efficient operation of the dispensary, delivering high standards of pharmaceutical care to patients.Key Responsibilities:Ensure operational viability through sound financial management and focus on core targets.Manage customer...

  • Pet Store Leadership Position

    7 days ago

    Shepparton, Victoria, Australia beBeeRetail Full time $90,000 - $110,000

    Job OverviewWe are seeking a dedicated retail leader to fill the role of Full Time Assistant Store Manager. This position plays a pivotal part in supporting the Store Manager to achieve overall store success.Key responsibilities will include creating a customer-centric environment, managing sales performance, delivering consistent store standards, and...

  • Healthcare Services Director

    2 weeks ago

    Shepparton, Victoria, Australia beBeePharmaceutical Full time $90,000 - $120,000

    Job OverviewWe are seeking an experienced and skilled individual to fill the position of Healthcare Services Director. As a key member of our team, you will be responsible for leading and directing the pharmacy team to deliver high standards of pharmaceutical care in order to meet sales and compliance targets.Key Responsibilities:To ensure the efficient...

  • Experienced Cleaner For Periodical Work In July, Hume Merri-Bek Region

    6 days ago

    Shepparton, Victoria, Australia Menzies Group Full time

    **ABOUT US****Our Vision**:Maintain, develop, and grow sustainable, long-term partnerships with our employees and clients by ensuring transparency, quality, safety and environmental awareness in our service delivery. Based on our 54+ years' cleaning industry experience, our growth and business strategy will be driven by contemporary, advanced technology, and...

  • Room Attendant

    2 weeks ago

    Shepparton, Victoria, Australia Mercure Port of Echuca Full time $45,000 - $60,000 per year

    Company DescriptionLocated in Echuca, the 60 room 4-star Mercure Port of Echuca is within walking distance to the paddle steamers, old port area, shopping district, restaurants, and bars. With its function facilities, and outdoor pool, the hotel has everything you need for both business and leisure travelers alike.At Port of Echuca, guest can jump onboard a...

  • Roaming Cleaning Supervisor, Hume Merri-Bek Region

    2 weeks ago

    Shepparton, Victoria, Australia Menzies Group Full time

    **ABOUT US****Our Vision**:Maintain, develop, and grow sustainable, long-term partnerships with our employees and clients by ensuring transparency, quality, safety and environmental awareness in our service delivery. Based on our 54+ years' cleaning industry experience, our growth and business strategy will be driven by contemporary, advanced technology, and...

  • Experienced Cleaner for Periodical Work in July, Hume Merri-bek Region

    1 week ago

    Shepparton, Australia Menzies Group Full time

    **ABOUT US** **Our Vision**: Maintain, develop, and grow sustainable, long-term partnerships with our employees and clients by ensuring transparency, quality, safety and environmental awareness in our service delivery. Based on our 54+ years’ cleaning industry experience, our growth and business strategy will be driven by contemporary, advanced...

  • ▷ (Apply Now) Assistant Store Manager - Clicks Zeerust

    4 days ago

    City of Greater Shepparton, Australia Clicks Group Limited Full time

    Assistant Store Manager - Clicks Zeerust Listing reference: click_020442 Listing status: Online Apply by: 27 June 2025 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Are you...

  • Roaming Cleaning Supervisor, Hume Merri-bek Region

    2 weeks ago

    Shepparton, Australia Menzies Group Full time

    **ABOUT US** **Our Vision**: Maintain, develop, and grow sustainable, long-term partnerships with our employees and clients by ensuring transparency, quality, safety and environmental awareness in our service delivery. Based on our 54+ years’ cleaning industry experience, our growth and business strategy will be driven by contemporary, advanced...

  • Store Operations Coordinator

    1 week ago

    City of Greater Shepparton, Australia beBeeStoreOperations Full time $65,000 - $85,000

    Job Title: Store Operations CoordinatorWe are seeking an exceptional individual to fill the role of Store Operations Coordinator, who will be responsible for supporting the store manager in ensuring efficient operation and service excellence.The ideal candidate will have a proven track record of driving sales growth, building customer loyalty, and...

  • Pharmacy Manager

    2 weeks ago

    City of Greater Shepparton, Australia Clicks Group Limited Full time

    Pharmacy Manager - Clicks Zeerust (Autumn Leaf Mall)Listing reference: click_019169Listing status: Under ReviewApply by: 10 February 2025Position summaryIndustry: Wholesale & Retail Trade Job category: PharmaceuticContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionAre you passionate about helping people...

  • Pharmacy Manager

    2 days ago

    City of Greater Shepparton, Australia Clicks Group Limited Full time

    Pharmacy Manager - Clicks Zeerust (Autumn Leaf Mall) Listing reference: click_019169 Listing status: Under Review Apply by: 10 February 2025 Position summary Industry: Wholesale & Retail Trade Job category: Pharmaceutic Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Are you...