Healthcare Services Director

2 weeks ago

Shepparton, Victoria, Australia beBeePharmaceutical Full time $90,000 - $120,000
Job Overview

We are seeking an experienced and skilled individual to fill the position of Healthcare Services Director. As a key member of our team, you will be responsible for leading and directing the pharmacy team to deliver high standards of pharmaceutical care in order to meet sales and compliance targets.

Key Responsibilities:
  • To ensure the efficient operation of the dispensary and the clinic, providing high standards of service excellence to customers.
  • To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with good pharmacy practice and within the legal scope of practice as outlined by the relevant authorities.
  • To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, regulatory requirements and company standards.
  • To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
  • To lead, develop and motivate employees, including learners and interns, through effective selection, leadership, management and ongoing development in order to build capacity and capability to meet current and future business needs.
  • To schedule staff in line with labour policies and models, ensuring each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To drive customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves desired outcomes.
  • To ensure integration and partnership between the clinic and healthcare aisle, resulting in a full offering to customers regarding their healthcare needs.
  • To support the organisation's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
  • To drive a high performing business culture that delivers employee engagement, customer satisfaction and business growth.

The ideal candidate will have strong leadership skills, excellent communication and interpersonal skills, and a passion for delivering high quality patient care. If you are a motivated and results-driven individual who is looking for a new challenge, please apply now.

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