Partner Account Manager

2 weeks ago

Brisbane, Queensland, Australia Foodhub Full time

Job Description:

Partner Account Manager – Australia (East Coast)

Location:
Sydney, Melbourne, Brisbane or Newcastle
(Hybrid – travel required)

Salary:
$100,000 AUD per annum

About Foodhub

Foodhub powers technology for over 30,000 restaurants, takeaways, stadia, hotels, and bars worldwide, across the UK, USA, Canada, Ireland, Nigeria, Grenada, and ANZ. Our comprehensive tech stack supports clients in online ordering, delivery, and POS operations, helping businesses enhance customer experience and drive new revenue streams.

About the Role

We are seeking an experienced
Partner Account Manager
to strengthen and grow our partner relationships across Australia. You'll be the key contact for our reseller and enterprise partners, ensuring their success with Foodhub's POS and payments solutions. This role requires someone with strong commercial acumen, excellent organisational skills, and the ability to manage multiple priorities while delivering exceptional service.

You will work closely with partners to help them maximise the value of our technology, onboard new clients, and identify growth opportunities across their portfolios.

Key Responsibilities

  • Manage a portfolio of key reseller and enterprise partners across Australia.
  • Build strong relationships with partner stakeholders, acting as a trusted advisor.
  • Drive partner performance, increasing transaction volumes and adoption of additional Foodhub solutions.
  • Support onboarding and implementation of new partners and client locations.
  • Work collaboratively with internal teams to ensure smooth delivery of services and timely issue resolution.
  • Maintain accurate CRM records and reporting on partner performance.
  • Regularly meet partners on-site and represent Foodhub at partner and industry events (travel required).
  • Identify opportunities for growth, upselling, and cross-selling within partner accounts.

Key Performance Indicators (KPIs)

  • Partner growth (orders and revenue)
  • Retention and satisfaction of partner accounts
  • Partner onboarding success
  • Accuracy of CRM and reporting
  • Contribution to team and regional revenue goals

Requirements

  • Minimum 3 years' experience in
    B2B account management
    , partner management, or customer success.
  • Experience with
    POS systems
    ,
    payments technology
    , or SaaS platforms is essential.
  • Proven ability to manage and grow relationships with
    large enterprise clients
    .
  • Strong organisational, prioritisation, and communication skills.
  • Self-motivated, with the ability to work independently and travel as required.
  • Full, valid driver's licence.

What's in It for You

  • $100,000 AUD base salary (plus potential performance bonus)
  • 4 Weeks Annual Leave
  • Superannuation
  • Performance Incentives
  • Flexible working environment (hybrid)
  • Career progression in a fast-growing global tech company

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