Club Operations Assistant

1 week ago

Sydney, New South Wales, Australia Crystele Homes Full time $60,000 - $80,000 per year

About Us

Plus Fitness Alexandria is a community-driven, locally owned 24/7 gym dedicated to helping our members achieve their fitness goals in a friendly, supportive environment. We pride ourselves on great customer service, a welcoming vibe, and keeping our club in top shape.

The Role

We're looking for energetic, organised and reliable all-rounders to join our team as Club Operations Assistants / Membership & Operations Coordinators.

This role is perfect for someone who enjoys variety — from helping members at the front desk, to handling membership administration, to keeping the club running smoothly.

You'll report directly to the Club Owners and work closely with them to deliver an exceptional member experience.

We are open to filling this as one full-time role (36 hours per week) or two part-time roles (one morning shift, one afternoon shift).

Shifts Available

Morning Shift:

  • Monday to Thursday: 10:00am – 2:00pm
  • Friday: 10:00am – 2:00pm
  • (Approx. 20 hours per week)

Afternoon Shift:

  • Monday to Thursday: 3:00pm – 7:00pm
  • (Approx. 16 hours per week)

Optional: Saturday 9:00am – 1:00pm (as needed)

Key Responsibilities

  • Greet and assist members with a friendly, professional attitude
  • Handle membership enquiries, sign-ups and account administration
  • Manage payments, basic reporting and daily operational tasks
  • Assist with social media posts and member communications
  • Keep the gym clean, safe and presentable
  • Coordinate maintenance and equipment servicing
  • Support promotions, challenges and local marketing
  • Staying on top of club compliance matters

About You

  • Friendly, approachable and confident with people
  • Highly organised and able to juggle multiple tasks
  • Strong communication and customer service skills
  • Comfortable with basic computer systems (training provided)
  • Self-motivated with a positive, can-do attitude
  • Current First Aid & CPR certification
  • Current Working With Children Check (or willingness to obtain)
  • Experience in customer service, admin or fitness is an advantage, but not essential

Why Join Us?

  • Work in a vibrant, supportive and health-focused environment
  • Flexible structure — apply for the full role or just one shift block
  • Free gym membership
  • Variety in your work — no two days are the same
  • Be part of a growing, community-focused business

Pay & Conditions

Remuneration will be in line with the Fitness Industry Award 2020 and your experience.

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