Club Attendant

1 week ago

Sydney, New South Wales, Australia Auburn Tennis Club Full time

Auburn Tennis Club has an opportunity for an experienced Club Attendant to join the team
About Us
Auburn Tennis Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
At Auburn Tennis Club, we operate in a strong teamwork environment with a predominant community focus.
About the Role
We are currently seeking an enthusiastic and motivated Club Attendant to join our team on a casual basis. Reporting to the Venue Manager and Duty Manager, the successful applicant will greet, assist and serve customers across the bar and gaming areas of the venue. To be successful in this role, you must have exceptional communication skills as well as high levels of customer service and strong attention to detail.
**Key responsibilities include**:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
- Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community

**Essential Criteria**:

- Experience working in a similar environment
- Previous experience in TAB or Keno desirable
- Rights to work in Australia
- Must have RSA and RCG qualifications
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Efficient cash handling skills

About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Daily Meal Allowance to be used in our venues on food and beverages
- Health & Wellbeing Program
- Above award renumeration
- Uniform provided & rosters in advance

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