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Fleet Manager
2 weeks ago
Hunter Express is an Australian-owned transport company specialising in last-mile delivery of larger-type and bulky freight to residential (B2C) addresses. We are the trusted delivery partner for many of Australia's most recognised retail brands across industries such as home furniture and furnishings, gym equipment and outdoor living.
Our service offering continues to evolve alongside our customers expectations, and as consumer habits change and technologies advance we remain focused on refining our delivery model to offer an even more dependable service. This means that we need a high performing Fleet Manager to ensure that our driver team is delivering the service that our customer expect and deserve.
Purpose of the Role
The Fleet Manager will be responsible for;
· ensuring that the Brisbane operation attracts and retains highly talented, motivated and productive drivers
· ensuring that those drivers follow processes both when preparing for their run and delivering the freight
· planning for volume peaks throughout the year
· delivering successful performance and results during peak periods
· Meeting KPI's to ensure the overall business success
Key elements of the role and person
We are very much driven by the concept of ensuring that the ''right'' freight is delivered every day. That means that a strong focus and culture of using the data provided by our IT system is followed. The Fleet Manager will need to run reports, use reports that are provided, review the reports and overall manage to the key reports every step of the way as that is the secret sauce to success.
It is extremely evident all around the country that success is as a result of following the processes that have been developed and refined over the years. These processes form the backbone of the business, and provide the certainty that quality service will be delivered all year around. They also provide the Fleet Manager with the operational framework that allows them to both enjoy the role and succeed in it.
Deliverables
The Fleet Manager will be required to deliver KPI's in the following areas;
· Safety
· DIFOT
· Priority Deliveries
· Quality of driver performance
· Peak Period recruitment
· Delivery stop costs
Additional information
The role is something that we like call a ''light-blue'' collar role. Success will result from being able to use the information and reports that are provided from our systems WITH the team. That means that you will be on the depot floor in the morning with the drivers and your support team to ensure that everything is running as it should and that the ''right'' freight is being delivered that day. This will also ensure that you have a culture where people work ''with'' you as opposed to ''for'' you and they realise ''why'' they are doing what they are doing.
To be successful in the role you will likely have a background in working closely with delivery drivers in a very similar role but this role will be different in the way that significant data is made available to you that you need to use to get the best results.
10 years ago, this role was a ''blue'' collar role with the Manager often driving a forklift quite extensively and moving the freight themselves to the drivers. 4 years ago, it was moving towards a ''white'' collar role with a 50/50 ''blue/white'' split, and now it is the ''light-blue'' role explained above. Our business has evolved. The role has evolved. We are therefore likely to be looking for a person who has evolved in their career.
You will still need a forklift licence as you will jump on a forklift when you see the need. It would also be advantageous if you had a minimum of an HR licence as you never know when an unusual scenario crops up where you will need to jump in a truck. It will be rare, but it might just happen.
The line-manager for the role is based in Brisbane but has responsibilities for both the Perth and Newcastle operations and therefore travels interstate a number of times a year. That means that successful recruit certainly does need to be self-sufficient and looking for the benefits that a largely autonomous role brings, ie; driven by themselves as opposed to their manager. Their ''Deliverables'' and KPI's will be very clear and that should be the key component of what they aim to achieve each period.
In summary, if you are a person who;
· likes data and information
· enjoys, and thrives, from the existence of, and therefore follows processes
· has the skill set to ensure that their team follows processes
· uses KPI's and results as an internal reason to succeed
· can make good strong decisions where needed
· likes autonomy and is self-driven
· likes working with a smallish management team and
· can put their own stamp on an operation and people
then this role might be for you and you should get in touch.
