Support Coordinator

About us

Zonta House Refuge Association (Zonta House) is a specialist provider of family and domestic violence (FDV) services. Our purpose, values and services have been informed through over 40 years of experience, the needs of women in our community and research in leading practice.

Zonta House provides a suite of services for women experiencing FDV that reinforce one another and represent the core of Zonta House's work. That is, when the voices of women are heard, our responses uphold dignity, builds on safety, and challenges the drivers of abuse. Victim/Survivors of FDV are able to access responsive and person-centred support based on their needs to build a future free from abuse.

About the role

We are seeking a Support Coordinator to provide support to individuals and families in the North and Southern metro zones. Our Safer Pathways for Women and Children program is a collaboration with the Department of Communities – Housing Authority. This is a full-time position on a fixed-term contract until December 2026. This role will be based in Bentley with some travelling required across the Perth Metropolitan.

The ideal candidate will have extensive experience, skills, and expertise in family and domestic violence. They should be proficient in employing therapeutic methods to evaluate risk, offer comprehensive support, and effectively advocate for both families and the organisation when engaging with external parties.

Key Selection Criteria

1. Qualification and/or degree in Social Science, Social Work, Psychology, or Community Services.
2. Comprehensive experience working with women who have experienced family and/or domestic violence, mental health, drug and alcohol and/or crisis in their lives.
3. Knowledge of adhering to organisational contractual obligations including, outcomes-based model and client measurement tools.
4. Specialist experience and strong knowledge of using Risk Assessment and Safety Plans.
5. Experience in working within a Case Management framework and developing and reviewing support plans
6. An ability to provide holistic support using a Strengths-Based Therapy approach.
7. Expert knowledge of referral pathways and community services.
8. A comprehensive understanding of the appropriate relationship boundaries with clients and other service providers and the ability to work within the constraints of the job role.
9. Ability to adapt with ease, working as a member of a team, leading a team as well as independently on program outcomes. Exercising judgement and initiative.
10. Ability to solve problems of moderate difficulty using knowledge, judgement, and organisational skills. Providing expert advice to other team members.

The successful candidate will need to possess:

• National Police Clearance Certificate
• Working with Children Card
• WA driver's license with good driving records

The Benefits

• Extra tax savings with NFP Salary Packaging available up to $15,900
• Family-friendly and flexible working conditions
• Opportunities for career development, supervision, professional development and training
• Employee Assistance Program for confidential well-being support
• An inclusive culture of dedicated and caring team members

To apply for this position

Simply click on the 'Apply' button and submit a cover letter addressing the selection criteria (no longer than two pages) and your current resume. Applications with no selection criteria addressed will not be accepted.

Applications close on 10th of December 2025 at 5:00pm AWST.

Zonta House promotes a workplace that values and fosters the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and people of all ages.

If you have a specific query, please contact Kombe Musonda, Program Manager

Zonta House reserves the right to commence interviews with suitable applicants immediately.