Complex Case Manager

2 hours ago

Melbourne, Victoria, Australia 7b69f57e-9d29-4716-bb08-f87f47f153ad Full time $80,000 - $120,000 per year

The Opportunity:

We are seeking an experienced and clinically trained Complex Case Manager to support veterans and their families through high-quality, trauma-informed case management. In this role, you will manage a caseload of clients with complex psychosocial and health needs, providing clinical expertise, coordinated support, and guidance in navigating DVA systems and external services.

You will play a key role in enhancing client wellbeing, applying the DVA Wellbeing Model, and ensuring consistent, high-standard case management practices across the Client Support Program.

The Benefits:

  • Meaningful, purpose-driven work supporting the veteran community.
  • Access to flexible work arrangements, supportive leadership, and ongoing professional development.
  • Exposure to a multidisciplinary environment with strong internal and external stakeholder engagement.

The Duties:

  • Provide specialised, trauma-informed clinical case management to clients with complex needs.
  • Conduct intake assessments, risk assessments, and case reviews.
  • Act as a primary point of contact for allocated clients, coordinating access to mental health, medical and external support services.
  • Escalate high-risk client issues and work closely with Senior Clinicians and Assistant Directors.
  • Build strong relationships across DVA business areas, the ADF, ex-service organisations, and community providers.
  • Prepare high-level documentation, briefs and client summaries.
  • Support colleagues with clinical advice, coaching and guidance for managing challenging presentations.
  • Represent the program through group presentations and stakeholder engagement as required.

The Need to Haves:

  • Tertiary qualifications (Bachelor or above) in Nursing, Psychology, Occupational Therapy or Social Work.
  • Demonstrated experience supporting people with complex and/or co-morbid needs.
  • Strong understanding of disability impacts and capacity-building support models.
  • Excellent communication and stakeholder engagement skills.
  • Experience in assessment, triage and working within structured case management frameworks (including telephone-based work).

Highly Desirable:

  • Experience in military or veteran mental health settings.

How To Be Considered:

Please submit a current resume via the apply link.

If you have any queries about the role, please contact Andrew Crawford on

All applicants must be Australian citizens and be willing to undergo required safety, police and reference checks.

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