Crisis Supporter

Crisis Supporter | Lifeline Crisis Support | Sunshine Coast, Brisbane and Gold Coast

Employment Term: Casual 

Location: Sunshine Coast, Brisbane and Gold Coast (predominantly WFH)

Remuneration: $48 per hour + Super

Make a meaningful difference with UnitingCare

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

As a Crisis Supporter you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let's make a meaningful difference, together

Your part in our UnitingCare team

We are seeking self motivated, caring and empathetic individuals with a flair for expressing themselves with written words to join our Human Assisted Digital (HADs) team on a casual basis and will require the flexibility to cover shifts across a 7 day and 24 hr period.

The Crisis Supporter provides one-off support to help seekers contacting Lifeline via the text and chat options. Predominantly 'work from home', the successful applicant will occasionally be required to attend a Lifeline site.

The successful candidate will have sound knowledge and skills related to the use of technology and applications and the ability to work empathically with individual help seekers to relieve their distress and empower them in a time of crisis, with a focus on safety from suicide.

What makes a difference for us?

• Completed Lifeline Australia's Digital Crisis Supporter training
• Experience working within a similar role delivering crisis support
• Strong interpersonal, verbal and written communication skills, high levels of self-motivation and experience working as part of a remote team
• A private space where you can work from home, access to a computer and own monitor and reliable internet
• A positive Blue Card
• The ability to commit to a criminal history check
• The ability to work empathically with individual help seekers to relieve their distress and empower them in a time of crisis, with a focus on safety from suicide

What makes a difference for you?

• Flexible work arrangements to support work-life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

Joining our FaDS, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.