Support Coordinator

About Us

We are a registered NDIS and Child Safety services provider, deeply committed to delivering high-quality and personalised supports. As part of our dedication to the safety and wellbeing of the people we support, we recognise and uphold the Ten National Principles for Child Safe Organisations. These principles, among others, guide our policies, practices and culture to ensure safe, inclusive and empowering environments for everyone we support.

Compassion, Equality, Integrity, and Sustainability are the core values we live and work by, and are looking for these in the people, who choose to work with us.

The Opportunity

We are seeking an experienced Support Coordinator to join our growing team on a permanent part-time basis (3 days per week), based at our head office in Mooloolaba

The Support Coordinator will:

• Provide NDIS Support Coordination and Psychosocial Recovery Coaching.
• Facilitate NDIS service navigation, intake and support coordination for clients living with complex mental health conditions.
• Support implementation of all supports in the plan, including informal, mainstream and community, as well as funded supports.
• Advocate for participants by providing evidence-based justifications for participants plan funding when attending various Stakeholder, transition and NDIS meetings.
• Build the capacity of the participant to achieve greater independence to self-direct services and supports in the longer term.
• Collaborating with clients to identify their strengths, goals, and aspirations.
• Interpret and understand legislation and regulatory requirements that impact on service development and delivery.
• Assist with NDIS reviews and audit support, including collecting data and writing reports.
• Provide group workshop delivery, networking, and facilitating a peer support group with psychosocial recovery participants.

Please note: This role is for experienced Supports Coordinators. Please do not apply if you are looking for a Support Worker position. A Support Coordinator helps individuals with disabilities or specific needs access and coordinate services and supports.

We're Looking For:

• Someone who is resilient, caring and passionate about providing quality care to a diverse range of people.
• Relevant tertiary qualifications or studying towards in behavioural or human services (for example, psychology, social work or similar).
• 1 - 2 years experience in a Support Coordination role, ideally within the NDIS, Child Protection, and/or Mental Health sectors (desirable).
• An understanding of NDIS plans, support budgets, NDIS support catalogue and NDIS Pricing Arrangement.
• Ability to develop and maintain good working relationships with agency staff, participants and service providers.
• High level understanding and knowledge of disability and alternative care frameworks, including knowledge of the Disability Services Act 2006 / NDIS Act 2013.
• Demonstrate ability to collect data, plan, prepare and complete written reports in a professional manner for plan review purposes and unscheduled reviews.
• Understanding of HSQF guidelines.
• A commitment to strength based, solution-focused and crisis intervention techniques.
• Experience working in crisis situations with a trauma informed approach and understanding of various evidence-based practices.
• You will be committed to training and continuous development with a desire to Thrive
• You are eligible to work in Australia, and you hold a current QLD driver's licence and are eligible to obtain an LCS check, blue card and yellow card.

Why we think you'll love working for us

• Meaningful Work – Make a difference in the lives of vulnerable young people and adults.
• Rewards and recognition program - including a birthday and anniversary gift
• Growth & Development – Opportunities for training and career progression.
• Supportive Team – Join a values-driven team and work with real purpose, passion, and impact.
• Access to free and confidential Employee Assistance Program

Our Commitment to Diversity & Inclusion

At Thrive House, we wholeheartedly embrace diversity and equal opportunity. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We Look Forward to Your Application