Application & Installation Support Specialist - Point of Sale Software

5 days ago

Perth, Western Australia Worldsmart POS Solutions Full time $104,000 - $130,878 per year

Worldsmart POS Solutions provide a complete retail ecosystem to our retailers. We are a national business with offices across the country, and a large national client base.

At Worldsmart, we endeavour to grow our customer's business through our people and technologies, and we look for people who embody our core values of Honesty, Accountability, Collaboration, and Innovation.

Position overview

We are looking for individuals who want to build a career with a market leading technology company. We take pride in our proprietary software – which has recently been re-engineered – to set Worldsmart, and our valued clients, up for future growth.

As a member of our team, you will report to the WA Business Development Manager as an Installations & Support Specialist.

We are searching for motivated individuals who can handle responsibilities both in a team environment and autonomously. Core responsibilities include;

  • Build and maintain strong relationships with customers
  • Manage and execute POS hardware/software installations, including configuration and training.
  • Provide technical support, system troubleshooting, and liaise with third-party vendors as needed.

About you

  • Ability to communicate effectively, particularly verbally, with a wide range of clientele.
  • Be pro-active, a quick leaner and customer orientated.
  • Strong organisational skills
  • Ability to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisions.
  • The ability to work effectively under pressure and with minimum supervision.
  • Advanced PC & Server configuration knowledge.
  • Microsoft Network configuration

Desirable

  • Previous experience utilising computerised Back Office & POS systems within a retail environment, in particular the Grocery industry.
  • A technical background in POS applications.
  • Understanding of Independent Supermarket and Hospitality industry.
  • EFT installation & fault diagnosis
  • LAN network configuration & fault diagnosis

What's in it for you

  • Part of a large and growing International Software Group - Banyan Software
  • Being part of a collaborative team with a commitment to continuous improvement.
  • Access to a number of benefits such as paid volunteer leave and a training & development fund.
  • Genuine internal career paths.
  • Great comradery as part of a large and diverse team.

How to apply

Please submit your resume directly via SEEK.

Please note that short-term travel is part of this position. In order to be successful you must have full working rights with no limitations, a current drivers licence and a reliable vehicle.

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