Assistant Director

Job description

Agency Department of Education and Training Work unit Student Wellbeing and Inclusion Programs and

Services - Client Services

Job title Assistant Director - Client Services Operations Designation Senior Administrative Officer 1

Job type Full time Duration Ongoing commencing 11/01/2026

Salary $128,551 - $143,611 Location Darwin

Position number 45686 RTF Closing 21/10/2025

Contact officer Jessica Nowak, Director on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people

with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please

discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE

website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to

the OCPE website.

Primary objective

Coordinate high level client services operations and lead the development and delivery of multiple projects at varying levels of

complexity through strategic coordination, advice and analysis for continuous improvement of wellbeing and inclusion services.

Context statement

Student Wellbeing and Inclusion Programs and Services (SWIPS) is part of Inclusion and Engagement Services, which provides

differentiated support services to reform inclusion and improve engagement and access to learning for children, students and

communities. Student Wellbeing and Inclusion Programs and Services provides advice, guidance and support to clients and stakeholders

to ensure all children and students are welcomed into an inclusive learning environment and are able to engage effectively with education

and learn to their full potential.

Key duties and responsibilities

1. Provide strategic and operational support for the Client Services leadership team, ensuring best practice approaches to business

processes including guidelines, recruitment, panel contracts, budgets and relationship management.

2. Contribute to the development, review and evaluation of service delivery processes and support change management as required

for operational effectiveness.

3. Initiate, plan and deliver complex strategic projects, ensure their alignment to outcomes through evaluation practices, and provide

progress reporting as required.

4. Coordinate, research and prepare high level briefs, submissions, reports and correspondence to enable Client Services functions to

be carried out effectively.

5. Develop and maintain effective partnerships, consult, liaise and negotiate projects / policy positions to promote stakeholder buy-in.

6. Establish and promote organisational project management and processes that are embedded into planning and delivery of Client

Services.

7. Contribute to and support the senior management team by working with staff to improve their understanding and participation in

Client Service's operations and project planning, evaluation and reporting responsibilities.

Selection criteria

Essential

1. Demonstrated experience in high level operations and project management planning, change management, delivery, adaptability,

evaluation and monitoring of complex initiatives.

2. Politically astute with proven capability to be accountable, professional and ethical in a politically sensitive environment.

3. Superior written communication, reporting, interpersonal skills and demonstrated experience in the preparation of strategic advice

and support, briefings, reports and other correspondence.

4. Demonstrated ability to work independently to a high standard and to provide authoritative strategic and operational management

and advice to ensure quality and effectiveness of client services.

5. Demonstrated ability to confidently build and maintain effective networks within a matrix style working environment, undertake

consultation, and liaise with a range of internal and external stakeholders from diverse cultures and backgrounds.

Desirable

1. Tertiary qualification in education, social work, psychology or other relevant allied health discipline.

2. Tertiary qualification in public sector management, project management, human services, business or related fields.

1. Knowledge of education systems and the strategic directions and objectives of the Department of Education and Northern Territory

Government and legislation for students with disability.

Further information

Working with Children Notice (Ochre Card) and current NT Driver's License, or the ability to obtain, are required in this position.