Trade Counter Operator/Customer Service

We're looking for a motivated and customer-focused Trade Counter Operator to join our successful and tight-knit team at our Silverwater branch. This is a hands-on, customer-facing role where you'll be the first point of contact for our trade and industrial customers—helping them find the right products, placing orders, and providing solutions that keep their businesses moving.

You'll work closely with both our Sales and Operations teams to ensure every customer interaction—whether in person, over the phone, or via email—is a positive one.

What you will be doing

• Serving trade and industrial customers at the front counter and over the phone
• Processing cash sales, quotes, and orders accurately
• Managing stock levels
• Merchandising
• Handling customer enquiries and providing tailored product advice
• Building strong relationships with regular trade customers
• Receiving stock and checking invoices
• Supporting general admin and sales tasks as needed

What we are looking for

• Experience in retail or trade counter sales, ideally in an industrial, hardware, or manufacturing environment
• Strong over-the-counter customer service skills with a focus on building rapport
• Confident communication and problem-solving abilities
• Good attention to detail and ability to manage multiple tasks
• Experience with Microsoft Office; SAP knowledge is a bonus
• A team player who's reliable, proactive, and ready to learn

What we are offering

• Monday to Friday role with paid overtime as required
• Be part of a well-established Australian steel manufacturer
• Supportive team environment with opportunities to grow
• Free onsite parking and a convenient Silverwater location

This is a great opportunity for someone with a background in retail or trade sales who enjoys working with people and wants to build a career in a stable, growing industry.

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.
 

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

At Steelforce we pride ourselves on supplying our customers with the highest quality Australian-manufactured structural steel, merchant bar, pipe & tube product. Founded in April 2000, Steelforce has since captured a significant share of the Australian steel distribution industry and is now a major distributor of steel products in Australia, with branches in Brisbane, Sydney, Melbourne and Perth.

Steelforce is a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
 

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
   
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
   
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant