Customer Service Officer

Are you an administrative expert passionate about supporting staff training and driving operational efficiency? Westhaven is seeking Expressions of Interest from highly organised and detail-focused individuals to join our team as a Customer Service Officer in Dubbo

This is a permanent full-time role offering a vital role in managing administrative tasks and coordinating support to enhance Westhaven's operational rhythm, with a specific focus on our Training function.

Benefits That Matter:

• Competitive Salary: Level 2 (Social, Community, Home Care and Disability Services Industry Award superannuation (12%).
• Location: Dubbo
• Tax-free salary packaging up to $15,900 per year (pro-rata).
• Enjoy a tax-free meal & entertainment card up to $2,650 per year (pro-rata).
• Fitness Fanatic? We've Got You Covered: Fitness Passport to energize your lifestyle.
• Be part of a culture that values diverse backgrounds and experiences.
• Dubbo Motor Group & Life Pharmacy exclusive employee discounts.

About the Role:

The Customer Service Officer is a valuable member of the team, and plays an instrumental role in managing administrative tasks to ensure the effective operation of Westhaven's Training function. This position serves as the central point for administrative coordination, particularly for training records and logistics, while also providing essential support to our Customer Service function.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat in a professional and courteous manner.
• Provide accurate, up-to-date information about Westhaven services and assist customers in resolving issues.
• Coordinate administrative duties to support Westhaven service delivery teams, including enhancing processes to maximise efficiencies across multi-disciplinary teams.
• Document all customer interactions and generate reports on customer service metrics, providing insights and trends to the General Manager.
• Support Corporate Governance in internal auditing of documentation reporting to Audit & Risk management.
• Manage the coordination of service related activities to Westhaven buildings and facilities, including maintenance requirements and security.
• Provide critical operational support by managing inventory levels and overseeing the accurate and efficient order-to-delivery cycle for necessary equipment and supplies.
• Support in the administration of the Learning Management System as required.

About You:

You will be instrumental in ensuring a smooth and efficient operational cadence across Westhaven. You will have:

• Well-developed verbal and written communication skills to engage effectively with a broad audience.
• Excellent time management skills and the ability to multitask and prioritise work.
• The ability to manage competing demands and priorities within a complex service environment.
• Demonstrated computer literacy (experience in Google is desirable).
• Experience completing reconciliations.
• Demonstrated experience in Corporate Governance documentation is desirable.

Mandatory Requirements:

• Current valid NSW Driver's licence.
• Obtain and maintain a current paid Working with Children Check (WWCC).
• Obtain and maintain a valid National Disability Insurance Scheme Workers Check (NDISWC).
• Willingness to undertake a pre-employment police check.

About Applying:

Please submit your CV and a maximum one (1) page cover letter addressing your abilities to undertake the key responsibilities of this role.

We encourage diversity and inclusion. Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.

For more information or confidential enquiries please email Sam Coon at

Applications close: The selection process will commence upon the receipt of applications & will close at 9am Friday 21st November 2025 or prior, if a suitable candidate is found.