Business Solutions Analyst

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As a Business Solutions Analyst, you will have the opportunity to collaborate on a wide range of projects and partner frequently with cross-functional teams. You will partner closely with our Business to coordinate enhancements in the execution of key projects at RACQ across all business lines.

As an integral member of the technology team, you will be at the forefront of driving innovative solutions forward to deliver on key project milestones. If you are an experienced self-starter BA who is able to juggle multiple projects and manage competing deadlines reach out to us today.

Key responsibilities:

• Defining/reviewing business problems/opportunities using problem and opportunity analysis techniques to develop a scope statement and provide valuable inputs.

• Developing a requirements plan including identifying stakeholders, roles and responsibilities, communications, and appropriate approach for eliciting, analysing, documenting, managing, and approving requirements to deliver the business outcome.

• Eliciting requirements, using individual and group elicitation techniques to discover and capture requirements.

• Working with stakeholders to define business metrics/acceptance criteria to ensure the solution fully meets the requirements.

• Analysing and using in-depth business requirement techniques such as dependency and interface analysis, and data/process modelling.

• Tracking requirements using a traceability artifact/tool, capturing the requirements' status/sources/relationships (including dependencies), to provide evidence that the requirements are delivered as stated.

• We are recruiting for permanent and 21-month fixed term positions.

About you

• Extensive experience as a Business Analyst or Business Solution Analyst in a commercial environment.

• Well-defined coaching/mentoring skills, with experience of providing advice /guidance BA techniques and ways of working.

• Experience with web-based tools such as Confluence and JIRA.

• Experience within D365 is desirable.

• Demonstrated ability to provide sound recommendations after the application of business analysis techniques.

• Extensive experience and the ability to provide clarity on delivery excellence on the below tools/techniques:

• Analytical skills, business rule analysis, process analysis

• Collaboration, communication, and decision-making skills

• Data analysis

• Elicitation

• Estimating

• Stakeholder analysis

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products

• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.

• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.

• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).

• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at

Ready to apply to do good stuff daily?

Questions or require any adjustments? Please contact or visit 

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources