Banking Customer Service – Bankstown Branch

2 weeks ago

Sydney, New South Wales, Australia Australian Mutual Bank Ltd Full time $80,000 - $120,000 per year

Our organisation

Australian Mutual Bank is a 100% customer owned bank that has been providing banking services to the community for over 70 years. Our purpose is to benefit the people who bank with us, not to extract profit from them and distribute it to outside shareholders. We recognise our employees are real people with unique ideas and views. We prioritise growth and development of our employees and foster a positive and inclusive work culture.

The opportunity

An opportunity has become available for a customer service professional to join the team at our Bankstown branch. We are seeking applicants with previous banking experience in either customer service, branch teller, contact centre and/or personal and home loan lending conversations. This position will be well suited to someone who enjoys face-to-face customer service and variety in their day-to-day role.

Key responsibilities

  • Assisting customers with general enquiries, and personal and home loan enquiries;
  • identifying products and services best suited to customer needs;
  • guiding customers through the use of internet banking, mobile and online applications;
  • performing teller transactions and account administration tasks; and
  • acting as the primary contact and liaison between customers and specialised teams.

What we are looking for

  • Previous experience working in a frontline role within the banking sector e.g. branch, lending, contact centre, etc.;
  • experience building relationships and identifying products and services best suited to customer needs;
  • a sound understanding of how to deliver an exceptional customer service experience;
  • an understanding of personal and home loan products or a willingness to learn;
  • the ability to work unsupervised and cooperatively as part of a team;
  • the ability to adapt to change, including changes to processes and technology;
  • highly developed communication and problem solving skills;
  • ASIC Tier II accreditation; and
  • a sound understanding of compliance obligations associated with this role.

Experience using Ultracs banking software is highly desirable, but not essential.

Some of our benefits

  • Access to additional paid leave days to help you in times of need e.g. disaster leave, additional paid compassionate leave, sick leave safety net, reproductive leave, etc.
  • 12 weeks paid parental leave.
  • Ongoing learning and career development and assistance to undertake independent study.
  • Volunteer days to give back to the community through our charitable initiatives.

How to apply

Interested in this opportunity? We would love to hear from you. To apply please submit your resume with a covering letter via the link on this page.

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