Customer Service Specialist Banking

7 days ago

Sydney, New South Wales, Australia Keegan Adams Full time

Will suit someone coming from branch level looking to join a larger org
- Highly regarded financial services firm | Long term progression opportunities
- Attractive salary package | Sydney CBD location | Hybrid working environment

Our client is a
**leading Australian Fund Manager** with a strong reputation in the industry. They have recently acquired a bank and are looking for an individual to join the banking team in the business.

The role is working with and dealing with queries from their banking clients. This is a new team in the business so a professional and mature attitude is a must

**The scope of your role will include the following.**
- Assist customers with their banking needs and enquiries
- Handle all calls in line with Call Handling, No Advice and Privacy guidelines
- Maintain accuracy and integrity of customer data
- Contribute to the ongoing management of team knowledge
- Identify and escalate priority issues
- Direct enquiries to the most appropriate resource as appropriate
- Provide support and work with other teams as necessary
- Attendance at and constructive participation in meetings and training

**Skills and experience**:

- RG146 (Tier 2) is highly desirable but not a requirement.
- Retail banking experience preferred, in either contact centre or retail branch
- Understanding of retail banking and products
- Minimum 12 months customer service experience
- Confident and professional verbal and written communication skills
- Demonstrated success working in a team
- Awareness of customer service principles and practices

In return you will be working with a
**very social and fun team **with a
**supportive manager** who will assist in your personal development and help you achieve your long term career goals over time.

We are interviewing immediately. Please send your cover letter and CV via the APPLY link on this website.

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