Customer Service Officer

Company Description For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all. Job Description2 Part-time roles available: 2 days permanent part-time ongoing & 12 month mat leave cover available.Ferntree Gully, based on the lands of the Wurundjeri & Boon Wurrung PeoplesFrom $32.81 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550About the teamJoin Each's Oral Health team, a vibrant group dedicated to improving lives and strengthening communities through accessible health services. We work collaboratively to create a welcoming, inclusive environment for all.Your role, your impactAs a Customer Service Officer, you'll be the first point of contact for our customers, ensuring every interaction is welcoming and filled with hope. You'll play a key role in supporting our reception and administrative functions, helping people access the care they need.Key responsibilitiesWelcome each customer with empathy and hopeManage reception, clerical, and administrative tasks across Primary Health programsCollaborate with team members to deliver efficient, effective serviceRespond to public enquiries with accurate information or direct to the right staffFacilitate culturally sensitive communication, including interpreter servicesMaintain confidentiality while managing appointments and electronic systemsSupport fellow team members and contribute to a positive team dynamicWho we're looking forStrong customer service and administration experienceAbility to communicate effectively with diverse groupsCollaborative team player with a positive attitudeCommitment to community health principles and customer focusIntermediate IT skills and experience with electronic client management systems (e.g., Pracsoft, Outlook, Excel)Driver's Licence for travel between locationsWhat will make you stand outExperience working in a dental or medical clinicWhat's in it for you?At Each you'll be supported to be your best. We provide:Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safetySupportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely careBoost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainmentEndless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progressTo view the full Position Description, click here or visit , go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.For more information or a confidential conversation, contact Eva Saris (Team Leader Customer Service) at [email protected]Applications Close: Sunday 12th October.Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today Additional Information Next Steps in the Hiring Process Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.  Didn't find the perfect role today? Stay connected by joining our Talent Community — be the first to hear about new opportunities at Each