Venue Manger

The Holman Barnes Group - Wests Ashfield Leagues Club

Holman Barnes Group is an established and progressive organisation known for its hospitality, entertainment, and commitment to excellence.

With multiple thriving Registered Clubs (Wests Ashfield Leagues Club, Croydon Sports Club, The Markets Club at Homebush West) we foster a positive, collaborative, and energetic work environment that values professionalism and innovation.

Established in 1955, the Group is responsible and progressive in all areas of its business and boasts a culture of excellence and inclusion. With over 100 staff, a gaming installation of circa 500 EGMs and 30,000 members, the Club places its people and the community at the forefront of all of its activities and initiatives.

We are currently seeking to appoint a Venue Manager (Duty Manager)to join our team. The successful candidate will be responsible for managing staff, driving customer satisfaction and exert professionalism across the business.

This fantastic opportunity, which sees a heavy focus on leadership and accountability, is perfect for the industry professional looking to join a dynamic team. To be considered for this rewarding opportunity, you must be able to demonstrate a positive attitude and have a strong focus on customer service.

In addition to leadership and people management skills, this role has many technical aspects in relation to club operations that are also essential. The successful candidate will be part of a rotating roster that is inclusive of weekends and overnights.

Reporting to the Operations Manager, you must be able to demonstrate that you can:-

• Organise the service of the gaming floor, allocating tasks to team members, acting as a key point of escalation for any issues
• Manage the gaming paging system for maximum customer benefit
• Oversee food and beverage operations, ensuring employees are aware of their responsibilities, upselling, handling complaints
• Conduct staff briefings
• Guide and develop employees to ensure they are providing an ultimate customer service experience to our customers
• Provide coaching, direction and correction/discipline when necessary through leadership
• Be an approachable club representative for customers and contractors
• Look after the security of employees who work inside and outside of the building

Holman Barnes Group is more than a workplace, it is a progressive community steeped in tradition and heritage. We foster an environment where employees feel respected, motivated, and are encouraged to bring their best every day. We value hard work, foster a positive team culture and offer great conditions including:

• A leadership role within one of Sydney's most respected club groups
• The opportunity to work across a diverse and expanding multi-venue operation
• Supportive, inclusive senior management team and progressive organisational culture
• Competitive salary package and access to professional development
• Free on-site Carparking
• Staff meals
• Opportunity for professional growth and career advancement
• Free Gym Membership and access to excellent staff facilities
• Phone and Phone Plan

If you are proficient in speaking Vietnamese or Mandarin, this will be highly regarded.

If this sounds like an opportunity that appeals to you and you have the requirements outlined above, please email your application via the APPLY BUTTON NOW.