Care Advisor

About this opportunity
Are you highly organised, people-focused, and ready to make a real impact? We're looking for a dedicated
Care Advisor
to join our team in our Sydney Eastern Suburbs where you will coordinate daily care schedules for clients and caregivers across the
Sydney Eastern Suburbs and Southerland Shire
region
.
The
Care Advisor
is expected to perform a variety of duties in the coordination and administration of activities associated with the care of current and potential clients. As the first point of contact for our clients, families and or their representatives the
Care Advisor
is a brand ambassador ensuring a superior customer service.

About this opportunity
The
Care Advisor
will be responsible for the initial enquiry experience for potential new clients and other stakeholders' service requests while development and maintaining positive relationships.

Why Join Us?

• $85k salary + super + $9k car allowance
• Full Time Permanent role based out of our Bondi Junction office with flexible working arrangements
• A varied customer facing role with plenty of opportunity to get out from behind the desk
• A rewarding career in a close-knit team making a difference in your local community.

Key Responsibilities:

• Consultatively sell Dovida services to prospective clients and gain commitment while making recommendations that will best benefit the client.
• Coordinate & organise Care Consultations or ensure follow-up steps are actioned
• Follow up on all client leads and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.
• Be knowledgeable about a wide range of local resources so that you can inform clients and/or client family members about resources and/or services available to them or seek out tailored resources to meet specific needs.
• Development of a nurturing strategy to ensure all active Service Enquiries are followed up on, providing ongoing information to assist the perspective client with choice
• Use a consultative sales process to discover client's additional needs and strengthen the relationship.
• Research and identify sources for client referrals.

About you:

• Previous and relevant experience working with seniors or aged care
• Experience with different care services and Home Care Packages highly desired
• Certificate IV or Diploma in Community Services highly advantageous
• Strong engagement, influencing and negotiating skills and effective communicator
• Excellent customer service skills and demonstrated problem solving abilities
• Highly efficient and organized with proven time management skills

At Dovida Sydney Eastern Suburbs and Southerland Shire we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care. You will play an important role be assisting and supporting our Care Managers, Caregivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.