Guest Service Agent

1 week ago

Bunbury, Western Australia Abbey Beach Resort Full time $40,000 - $60,000 per year

Ready to be the face of one of Busselton's leading resorts? Abbey Beach Resort is looking for enthusiastic and customer-focused Guest Service Agents to join our dynamic Front Office team. If you love hospitality, thrive on providing exceptional service, and enjoy working in a supportive team environment—this role is for you.


About the Role

As a Guest Service Agent, you'll play a vital role in delivering unforgettable guest experiences from check-in to check-out. You'll be the first and last point of contact for our guests, so a warm smile, strong communication skills, and attention to detail are a must


Key Responsibilities
  • Welcome and check-in/out guests with professionalism and warmth
  • Manage guest reservations and handle enquiries via phone and email
  • Provide local area information and assist guests with special requests
  • Coordinate with housekeeping, maintenance, and F&B teams to ensure guest satisfaction
  • Manage billing and process guest payments accurately
  • Maintain a clean, organised, and professional front desk environment
  • Assist with guest complaints in a courteous and solutions-focused manner

What We're Looking For
  • Minimum 6 months' experience in a customer-facing or front office role (hotel/resort preferred)
  • Experience with Opera or other reservation systems is a definite advantage
  • Strong communication and interpersonal skills
  • Ability to multitask and work under pressure
  • A proactive, team-oriented attitude
  • Professional appearance and reliable work ethic
  • Flexible availability including weekends and public holidays

Qualifications
  • Relevant hospitality or tourism qualification (preferred but not essential)
  • Ongoing training and development provided

What We Offer
  • A welcoming, inclusive team culture based on our values: Service Excellence, Consistency, Passion, Teamwork, Integrity
  • Supportive leadership and opportunities for growth
  • Stunning beachside location in the heart of Busselton

Ready to Apply?

If you're passionate about hospitality and ready to take the next step in your guest service career, we'd love to hear from you

Apply now via SEEK with your resume and brief cover letter outlining your relevant experience and availability.


Abbey Beach Resort is an equal opportunity employer.

Join us and be part of a team that delivers warm, genuine hospitality every day.

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