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Sales & Warehouse Coordinator
2 weeks ago
Job Advertisement – Sales & Warehouse Coordinator (Dandenong VIC, Australia)
Who Are We?
Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we've grown into a sophisticated organization of more than 300 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is:
To provide sustainable comfort and ambience that enriches everyday lives
Who works here?
At Regency, our vision has always been creating the finest of fireplace products With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We're a diverse group of forward thinkers. We're passionate and we care about the environment and sustainability. We're on a mission to continue to create highly efficient and stunningly beautiful fireplaces.
JOB SUMMARY:
In this dynamic, fast-paced environment, the Sales and Warehouse Coordinator will play a key dual role in supporting our sales team and managing day-to-day warehouse operations.
DUTIES & RESPONSIBILITIES:
Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
Follow all organizational Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
- Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
Sales Support:
- Provide administrative support to the Sales and Dealer network
- Process customer orders, returns, and invoices using ERP systems (e.g. Epicor, SAP)
- Support account managers with quotations, pricing, and stock availability queries
- Coordinate promotional materials, product literature, and dealer support resources
- Assist in planning and executing sales promotions or dealer training events
- Assist with overflow incoming phone calls and distributes messages accordingly
- Assist with banking and posting of cheques where required for Branch Administrator
- Order prioritization - Review orders for inventory availability and contact customers to assigned order to warehouse personnel for shipping accordingly
- Distribute price lists, order forms, new product data to Account Executives and Dealers accordingly
- Advise inventory levels and highlight issues to Branch Operations and Accounts Executives
- Run monthly sales report for each Account Executive
- Sales order entry and order allocation
- Reply to all sales enquiries for the AU Sales inbox
Warehouse & Logistics:
- Receive, inspect, and record incoming stock
- Pick, pack, and dispatch orders in a timely and accurate manner
- Maintain warehouse organisation, safety, and cleanliness
- Coordinate with freight and courier providers for timely deliveries and collections
- Perform regular stocktakes and report discrepancies
- Operate forklifts and lifting equipment safely (current forklift licence preferred)
- Processing of Burn Models, Co-Op Claims and Discretionary Claims
- Check stock, track orders and price enquiries for all Dealers
- Support Technical Department with warranty claims, including the return of stock and processing RMA credits
- Follow up with dealers on order status as required
- Liaise with Canada to keep Fireplace Design Centre up to date
- Booking of FedEx shipments
- Occasional support at trade shows and exhibitions on weekends
- Other related duties as required
QUALIFICATIONS & SPECIFICATIONS:
Abilities/Skills/Knowledge
- Understanding of freight dispatch processes and safety standards
- Basic technical product knowledge or ability to learn
- Proficient in Microsoft Office Suite (especially Outlook, Excel, Word)
- Strong organizational skills with the ability to multi-task and prioritize
- Excellent communication and interpersonal skills
- Ability to lift, carry and move stock as needed
Education/Training
- High School Certificate (Year 12) or equivalent
- Post-secondary education/coursework in a relevant area is an asset
- Valid Forklift Licence (or willingness and ability to obtain upon hire)
Experience
- Minimum 1-3 years of experience in a sales support, customer service, or warehouse/logistics coordination role
- Experience with bar coding & UPC coding systems and RF scanning equipment an asset
- Experience operating forklift trucks in a careful and cautious manner
- Experience with inventory management systems (ERP/CRM)
- Experience using ERP or inventory/order management systems (e.g., SAP, NetSuite, Pronto, or similar)
WHY WORK AT REGENCY?
- Be part of a team of incredibly talented, passionate, and driven people setting the standard of creating quality fireplace products that bring people together
- We're all about Continuous Improvement (we hope that you are too) To allow employees to continue to develop in their careers, we offer Professional Development opportunities - both internally and externally.
- Love our products as much as we do? Take part in our Employee Purchase Program and enjoy our products in yours or a family members home
- Each person plays a critical piece in our organization, and we understand how much impact employees can make in their work. We recognize employees for their contributions through service awards, our peer recognition program, and spot awards, for special projects and over achievement.
HOW TO APPLY:
Interested candidates are invited to submit a resume with cover letter to the People & Culture Department by applying via this website.
We thank all applicants for applying but only short-listed applicants will be contacted.
