Relationship Sales Consultant

This is ANZ Worldline Payment Solutions

ANZ Worldline Payment Solutions is a joint venture between one of Europe's leading payment technology companies, Worldline, and ANZ Banking Group.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then, we've built a new modern technology platform to enable us to bring an exciting roadmap of products and solutions to our customers, as payments technology and consumer preferences evolve.

What's it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our growing team.

It's an exciting time to be part of our team. Find out more about ANZ Worldline Payment Solutions here.

The Opportunity(multiple roles available)

As a Relationship Sales Specialist, you will play a key role in managing the entire relationship with our existing customers. This role requires a careful balance between active end to end sales efforts and strategic customer retention with focus on growth. By overseeing all aspects of customer interactions from beginning to end, you will be essential in improving customer satisfaction, building lasting loyalty, and driving the overall improvements to customer satisfaction within our organization.

Responsibilities:

• Engage directly with customers to handle inquiries ranging from simple questions to complex pricing negotiations and competitor scenarios.
• Seamlessly integrate the sales and retention skills into a unified force capable of handling a range of simple to complex customer requirements.
• Contribute to initiatives aimed at preventing attrition and improving customer loyalty by analysing existing customer data and identifying key risk factors for potential loss.
• Engage in ongoing customer interactions, including contract generation, online MEF processing, and handling closure requests, to foster long-term loyalty.
• Manage cross-sell opportunities and take charge of additional product sales, with focus on revenue growth within the existing customer space. From identifying the need through to fulfillment
• Maintain an organized and updated database using CRM tools to ensure efficient tracking and management of customer engagement records.
• Collaborate with cross-functional teams like Marketing, Product, Risk, and Onboarding to optimize customer experiences and achieve set organizational goals.
• Conduct pricing and customer analysis across your existing customer base to ensure mutually beneficial outcomes that support both retention and revenue growth.
• Use data and insights to proactively identify risk of churn and implement retention strategies that strengthen customer loyalty.
• Identify and qualify growth opportunities within your customer portfolio, including upsell, cross-sell, and expansion opportunities.
• Manage the full lifecycle of customer growth requests — from initial enquiry or lead identification through to quoting, application handling, and solution delivery.

Key Requirements:

• Proven track record in customer service and sales within the fintech or merchant services industry.
• Strong analytical skills to evaluate customer data and deliver solutions based on actionable insights.
• Experience in managing complex customer scenarios and negotiations.
• High proficiency in CRM platforms and effective management of sales and customer retention pipelines.
• Ability to adapt quickly to a dynamic environment, embracing and implementing change as required to increase effectiveness.
• Dedication to a customer-centric approach, ensuring all customer interactions are handled with professionalism and empathy.

Competencies:

• Excellent communication skills with an ability to engage and influence customers and internal teams effectively.
• Strategic thinking with strengths in both tactical sales and long-term customer relationship management.
• Strong leadership presence, capable of driving team unity and performance towards common goals.
• Initiative and responsibility, taking ownership of customer issues and proactively steering the team towards solutions.
• Agile and capable to swiftly adjust strategies and operations to align with evolving business and customer needs.

Benefits

At ANZ Worldline Payment Solutions, we work in a flexible environment that empowers you to learn, grow and accelerate your career. You'll have access a great mix of benefits, including:

• A range of health and wellbeing discounts for gym, nutrition, sporting gear providers.

• Learning and development opportunities to build your skills.

• Additional leave options to support families, work in the community or take a career break. You'll also earn loyalty leave for your tenure.

• Regular opportunities to connect socially as a team.
• Volunteering leave to support Corporate Social Responsibility activities.
• Plus other perks and benefits (e.g. novated leasing options).

We have modern offices and services to support our people including a parent's room, prayer room, and end of trip facilities. We also provide employee assistance services including counselling, to support managers, employees and their families.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow. Here you'll work with colleagues from around the world and take on unique challenges as a team, to support businesses right across Australia. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators to shape the payments evolution.

Learn more here about working at ANZ Worldline Payment Solutions.