IT Field Support Engineer

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Position Summary

We are seeking an experienced Infrastructure Technology Specialist with expertise in IT infrastructure and end-user computing. This role involves providing on-site and remote technical support, managing installation, troubleshooting, and maintenance of desktops, laptops, printers, mobile devices, and peripherals. The specialist will play a key role in enhancing end-user experience through efficient service delivery, proactive problem-solving, and continuous process improvements. Strong communication and collaboration skills are crucial for working across teams and engaging with stakeholders

Key Responsibilities

• Proven Ability to provide Level 1 & Level 2 support for multiple device types like: Desktop Devices, which include desktop PCs, engineering workstations, trader workstations, terminals, dedicated Azure Virtual Desktops etc; and Mobile Devices, which include iPhone/Android smartphones, tablets, laptops PCs, portable network devices, smartphones, and embedded devices, etc
• Troubleshoot network connectivity, VPN, Wi-Fi, and endpoint security issues in collaboration with network and security teams.
• Perform hardware installations, replacements, and asset inventory; maintain accurate records in the IT asset management system
• Document support processes, update knowledge base articles, and escalate complex issues to L3 teams as needed
• Desktop & Laptop OS basic config & troubleshooting, MS Office 365 basic configuration & troubleshooting, Active Directory basic config & troubleshooting
• Provisioning, remote monitoring, and configuration of EUC devices as per the standard policies and procedures of customer EUC Environment
• Backup and restoration of EUC devices
• Configuration & Maintenance of EUC Asset details in customer ITSM tool
• Managing complete lifecycle of Incidents & Service Requests as per SLAs
• Ability to work in high pressure environment with multi-tasking and positive attitude
• Working with third-party Vendors to identify resolutions of Incidents & Problems
• ITSM Tools like Remedy & ServiceNow
• Deploy operating systems, applications, and patches using System Center Configuration Manager (SCCM)
• Enroll devices into Microsoft Intune; configure compliance policies, configuration profiles, and application deployments
• Administer Microsoft 365 tenant: create and manage user accounts, assign licenses, configure Exchange Online mailboxes, Teams, SharePoint sites, and OneDrive

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.