Delivery Manager

2 days ago


Greater Sydney Area, Australia Talent Insights Group Full time $120,000 - $180,000 per year

Delivery Manager - Consumer (Call Centre Complaints)


Sydney | Hybrid | Daily Rate Contract | Immediate Start

Talent Insights are assisting a player within Telecommunications to find a Delivery Manager to join their Consumer division, focused on improving the end-to-end customer experience.

This role sits at the heart of customer operations and will lead delivery across complaints handling
,
call centre transformation, and service improvement programs. You'll work cross-functionally with operations, product, and technology teams to deliver meaningful change for customers and frontline staff.

Key Responsibilities:

  • Oversee the end-to-end delivery of initiatives within call centre and complaints management environments
  • Manage timelines, dependencies, budgets, and risks to ensure successful outcomes
  • Partner with Operations, Product, and Data teams to define and implement service improvements
  • Drive governance, progress reporting, and stakeholder engagement across complex programs
  • Identify and deliver process improvements to enhance the customer experience

You'll bring:

  • Proven experience managing delivery within a call centre or complaints-handling environment (this is essential)
  • Strong background in program or delivery management within large, customer-facing organisations
  • Excellent stakeholder engagement and communication skills
  • Experience leading cross-functional teams to deliver customer and operational outcomes
  • Telecommunications or large-scale consumer industry experience preferred

If interested, please apply via the link on this role.


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