Delivery Manager

22 hours ago


Greater Sydney Area, Australia Talent Insights Group Full time $120,000 - $180,000 per year

Delivery Manager - Consumer (Call Centre Complaints)


Sydney | Hybrid | Daily Rate Contract | Immediate Start

Talent Insights are assisting a player within Telecommunications to find a Delivery Manager to join their Consumer division, focused on improving the end-to-end customer experience.

This role sits at the heart of customer operations and will lead delivery across complaints handling
,
call centre transformation, and service improvement programs. You'll work cross-functionally with operations, product, and technology teams to deliver meaningful change for customers and frontline staff.

Key Responsibilities:

  • Oversee the end-to-end delivery of initiatives within call centre and complaints management environments
  • Manage timelines, dependencies, budgets, and risks to ensure successful outcomes
  • Partner with Operations, Product, and Data teams to define and implement service improvements
  • Drive governance, progress reporting, and stakeholder engagement across complex programs
  • Identify and deliver process improvements to enhance the customer experience

You'll bring:

  • Proven experience managing delivery within a call centre or complaints-handling environment (this is essential)
  • Strong background in program or delivery management within large, customer-facing organisations
  • Excellent stakeholder engagement and communication skills
  • Experience leading cross-functional teams to deliver customer and operational outcomes
  • Telecommunications or large-scale consumer industry experience preferred

If interested, please apply via the link on this role.



  • Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Delivery Manager

    23 hours ago


    Greater Sydney Area, Australia Bupa Australia Full time $120,000 - $180,000 per year

    At Bupa, our purpose is to help people live longer, healthier, happier lives and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change. contributing to our ambition to be the world's most customer-centric healthcare company.Opportunity SnapshotReady to make an impact? This isn't...


  • Sydney, Australia Delivery Centric Technologies Full time

    Hi Everyone, We have Openings for Technology Delivery Manager - RAN Job Title - Technology Delivery Manager - RAN Skill Set - RAN infrastructure,managing 3G ,4G and 5G software and maintenance packages, hardware, and IBC systems. Exp - 8 - 20 Yrs Location - Sydney **Job Description**: - Degree in Telecommunications Engineering, Information Technology,...


  • Greater Sydney Area, Australia Nearmap Full time $120,000 - $180,000 per year

    The sky's not the limit at NearmapWe're a SaaS company, with proprietary hardware and software that's continuously advancing through our commitment to innovation. The sky's the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point. Our impact comes from our people, applying complex analysis,...


  • Greater Sydney Area, Australia Six Degrees Executive Full time $130,000 - $150,000 per year

    Our clientare a revered Australian brand with a decades-long legacy of design excellence, and a commitment to innovation, and award winning customer experience. They have established a strong retail footprint in ANZ and recently started their expansion internationally which is supporting their ambitious growth strategy. As part of their relentless drive to...

  • Delivery Lead

    5 days ago


    Greater Sydney Area, Australia The Onset Full time $180,000 - $240,000 per year

    Job DescriptionDelivery Lead - High Growth FintechB2B Saas, high growth fintechCombine your project and program management expertise to make an impact$180k - $200k plus superBusiness critical role for a B2B SaaS organisation that is scaling across APAC.With an innovative product that services large organisations in the financial services industry, this...

  • Delivery Lead

    2 weeks ago


    Greater Sydney Area, Australia TOM People Full time $120,000 - $180,000 per year

    Role OverviewWe're working with a leading financial services organisation who's seeking a Delivery Lead/PMO Manager to support a key transformation initiative. This role will work closely with senior stakeholders to manage timelines, deliverables, financials and reporting across a large-scale data transformation program.Key ResponsibilitiesManage program...

  • Delivery Director

    1 week ago


    Greater Sydney Area, Australia NSW Police Force Full time $208,400 - $297,250 per year

    Public Sector Senior Executive - Band 1Temporary Full-Time up to 29 June 2026Parramatta and Sydney Olympic ParkTotal remuneration package from $208,400 - $297,250. This is a total remuneration package inclusive of superannuation, optional packaged motor vehicle and all other benefits.About usThe NSW Police Force (NSWPF) is one of the largest police forces in...


  • Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    Role Overview:As an important member of our network management middle-platform team, you will be responsible for network planning, vendor (CSP) management, network expansion, and the development and optimisation of operational processes. You will manage parcel delivery network grids, analyse regional performance, oversee vendor onboarding and evaluation, and...


  • Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    About the roleWe are seeking an energetic and customer-focusedAccount Managerto join our sales team. In this role, you will be responsible for managing and expanding relationships with our e-commerce clients, particularly those from the Chinese market.The ideal candidate will have solid experience in the Australian logistics industry, excellent communication...