Delivery Manager
22 hours ago
Delivery Manager - Consumer (Call Centre Complaints)
Sydney | Hybrid | Daily Rate Contract | Immediate Start
Talent Insights are assisting a player within Telecommunications to find a Delivery Manager to join their Consumer division, focused on improving the end-to-end customer experience.
This role sits at the heart of customer operations and will lead delivery across complaints handling
,
call centre transformation, and service improvement programs. You'll work cross-functionally with operations, product, and technology teams to deliver meaningful change for customers and frontline staff.
Key Responsibilities:
- Oversee the end-to-end delivery of initiatives within call centre and complaints management environments
- Manage timelines, dependencies, budgets, and risks to ensure successful outcomes
- Partner with Operations, Product, and Data teams to define and implement service improvements
- Drive governance, progress reporting, and stakeholder engagement across complex programs
- Identify and deliver process improvements to enhance the customer experience
You'll bring:
- Proven experience managing delivery within a call centre or complaints-handling environment (this is essential)
- Strong background in program or delivery management within large, customer-facing organisations
- Excellent stakeholder engagement and communication skills
- Experience leading cross-functional teams to deliver customer and operational outcomes
- Telecommunications or large-scale consumer industry experience preferred
If interested, please apply via the link on this role.
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