Cellar Door Manager

4 days ago

Coldstream, Victoria, Australia Punt Road Wines Full time $60,000 - $80,000 per year

At Punt Road Wines and Napoleone Cider, we invest in our number one asset - people. We are looking for a talented Cellar Door Manager to join a high-functioning team that is focused on continually improving our guest experience. The Cellar Door Manager will oversee operations at two onsite venues - our wine and cider Cellar Doors.

If your friends, family, or colleagues would describe you in this way, you could be a great fit as our new Cellar Door Manager:

  • A great communicator - who loves to educate and share their passion for the finer things – wine, cider, beer, food, coffee

  • An empathetic leader – who is energised by building strong functioning teams and mentoring others to perform and grow

  • A proven sales person - who can adeptly convert a guest into a purchaser and wine club member

  • A creator – who is driven to experiment with new service offerings, and ways of doing things to find what guests are looking for

  • An organiser – who can't walk away from disorganisation and mess without first trying to fix it

A bit about Punt Road & Napoleone Cider

Punt Road Wines was established in 1987 with Napoleone Cider following in 2008. We harvest fruit which is grown on our Estate here in Coldstream and make our wines and cider onsite here in our winery. Just 50 minutes from Melbourne, we enjoy a wonderful array of visitors from Melbourne, Australia, and around the world. In 2021 Our Cellar Door was Gourmet Travellers Best Yarra Valley Tasting Experience and our wines have been awarded numerous awards. This truly is a beautiful and special place.

Good reasons to work at Punt Road

  • A supportive management team who care about your professional development and are committed to making it a good place to work – just ask our people

  • A friendly and collaborative group of colleagues

  • A fantastic quality and range of products across wine and cider to champion

  • Generous staff discounts on products

  • A stable schedule

Minimum experience

  • 5 years in a hospitality setting

  • 2 years managing multiple staff

  • Demonstrated experience of strong leadership in a hospitality setting

  • The ability to thrive and calmly make decisions under pressure

  • Valid RSA

Preferred experience

  • 5 years supervisory experience in a hospitality, restaurant or hospitality events setting

  • WSET qualification (Wine and Spirits Education Trust)

  • Basic IT skills and experience with Point of Sale systems

Core duties

Reporting to the General Manager and supported by an Assistant Cellar Door Manager, and several cellar door staff, the Hospitality Manager will:

  • Manage the hospitality operations of two venues - the wine and cider Cellar Doors

  • Manage and mentor the Assistant Cellar Door Manager and part of the cellar door team

  • Be accountable for ensuring we deliver the highest quality guest experience so that guests walk away with a connection to our wines and are converted into making purchases and signing up as wine club members

  • Create and execute improved service offerings – amongst other things wine and cider tastings, food, food and wine pairings, and events

  • Be accountable for sales performance, spend per head targets, and staying within expenditure budgets

  • Collaborate closely with the Wine Club Manager, General Manager, Marketing Manager, and Winemaking team

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