Director Patient Transport and Volunteer Services
18 hours ago
The Royal Flying Doctor Service Victoria (RFDS Vic) delivers essential patient transport and volunteer programs that connect people and communities right across the state. From metropolitan hospitals to regional and remote towns, RFDS Vic ensures every Victorian can access safe, reliable, and compassionate care when they need it most.
We are seeking an accomplished leader to lead these vital operations — guiding teams across Victoria to deliver person-centred transport and community support services that reflect RFDS Vic's commitment to safety, quality, and care.
The Opportunity
Reporting to the Chief Operating Officer,
the Director, Patient Transport and Volunteer Services will lead the strategic, operational, and day-to-day management of RFDS Vic's patient transport programs and volunteer services. This includes statewide oversight of paid and volunteer teams, coordination of regional operations, and ensuring excellence in safety, service delivery, and patient experience. The Director also actively drives growth by identifying new opportunities and fostering a culture of continuous improvement, ensuring that services remain scalable, high-impact, and closely aligned with RFDS Victoria's mission
Key Responsibilities
- Oversee patient transport and volunteer programs, driving operational and workforce performance to ensure budgets, KPIs and service standards are consistently achieved
- Drive service growth, innovation, and continuous improvement to ensure programs remain scalable, high-impact
- Manage key stakeholder relationships and contractual frameworks with health and community partners to ensure alignment, performance, and service quality
- Lead and develop high-performing teams with a focus on culture, capability, and succession planning
- Ensure compliance with relevant legislation, standards, and ethical frameworks, and conduct regular audits and risk reviews to uphold safety and accountability
About You
You are a proven operational leader who combines commercial acumen with compassion and community values. You value and respect the contribution of volunteers, recognising their vital role in strengthening regional communities. You thrive in complex, multi-stakeholder environments, bringing clarity, structure and focus to evolving service model.
What You Will Bring
- Significant senior leadership experience overseeing health or patient transport operations.
- Expertise in risk management, contract management, and service improvement frameworks.
- Demonstrated success in stakeholder engagement and operational innovation.
- Postgraduate qualifications in Public Health, Health Administration, Business, or a related field (Master's preferred).
- Alignment with the mission and values of the Royal Flying Doctor Service.
Why Join RFDS Victoria
At RFDS Vic, you will join a trusted national icon that is both purpose-driven and forward-thinking. You'll be part of a culture defined by teamwork, service excellence, and innovation—where your leadership directly improves lives across Victoria's communities.
How to Apply
Royal Flying Doctor Service Victoria is partnering with TRANSEARCH Australia to appoint this key leadership role. For a confidential discussion, please contact Silvana Pardo, Director on
Applications close 5:00pm 20 November 2025.
Please note that interviews will begin as applications are received, with a final shortlist potentially finalised prior to the advertised closing date.
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