Internal Sales Representative

2 weeks ago

Brisbane, Queensland, Australia Sro Technology Full time

This is a full-time role that supports our national team across our brands: SRO Technology and Ramsey. Our business is growing, and we are expanding our sales team to support the growth of both brands.

We are seeking a motivated individual with strong customer service values, technical sales skills, ambition, and a can-do attitude to thrive in our collaborative team environment.

**About Us**

**SRO Technology** are specialists in bulk materials measurement. Australian-owned and operated, we are market leaders in dynamic weighing, density gauges, and tramp metal detection. Our focus is to help customers improve the reliability and accuracy of their instruments, enabling better decision-making. We pride ourselves on listening to our customers and delivering first-class service.

In 2024, we proudly became the custodian of **Ramsey** products. Ramsey's world-renowned range of bulk weighing, monitoring, and inventory control products is known for quality, accuracy, and reliability. SRO Technology is committed to maintaining the ongoing supply of Ramsey products while rebuilding the supply chain to meet customer needs.

**SRO-Enwise Values**

Teamwork - Trust - Customer Focus - Technical Integrity - Boldness

**Key Responsibilities**:

- Manage and pre-qualify incoming sales and service enquiries, technically and commercially, from local and overseas customers
- Support the sales process from customer enquiry through to engineering, manufacturing, delivery, and post-sales service
- Utilise CRM and quoting software to record customer information, manage opportunities, actively follow-up and maintain the sales pipeline
- Be the internal voice of the customer, take ownership of complaints, returns and other issues to develop and improve customer satisfaction
- Liaise with the wider team to identify growth potential and cross-selling opportunities
- Assist with the preparation of tenders and other high-value projects

**About You**:

- Excellent written and verbal communication skills
- Strong interpersonal skills with a focus on delivering exceptional customer service
- Self-motivated, accountable, and work across multiple teams with a positive attitude
- Proficient in CRM and quoting software, plus MS Office
- Ability to interpret schematics and engineering specifications to respond to tenders and inquiries
- 2 to 5 years' experience in a technical role with a solutions-sales focus
- Experience in manufacturing or service environments is advantageous
- Previous experience in the mining, weighing, or instrumentation industries is advantageous but not essential

**Benefits**:
**Job Types**: Full-time, Permanent

Pay: $75,000.00 per year

Application Question(s):

- Which Microsoft Office products do you have experience with?

**Experience**:

- Internal Sales: 2 years (preferred)
- customer service: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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