IT Service Desk Team Leader

6 days ago


Brisbane, Queensland, Australia Hays Full time $100,000 - $130,000 per year
  • Flexible Work Arrangements
  • Permanent full-time opportunity
  • Leadership Focused

Your new company

A large healthcare company based in Brisbane is seeking a permanent full-time IT Service Desk Team Leader to join their team. You'll be part of a purpose-driven organisation committed to providing high-quality healthcare to as many people as possible.

Your new role

In this role, you will oversee day-to-day operations, manage team workloads, and ensure the consistent delivery of exceptional service.
Some of your day-to-day duties will include:

  • Provide remote and in-person technical support
  • Configure and deploy all supported hardware, software, and applications
  • Manage and co-ordinate the service desk team's workload
  • Identify areas of improvement to maximise operational efficiency
  • Upskill, train, guide, coach, and mentor team members

What you'll need to succeed

  • Team leadership or supervisory position experience within a corporate environment
  • Strong leadership and team management skills
  • Ability to lead and manage a team working within a high-pressure and high-volume environment
  • Working knowledge of IT Service Management platforms and tools
  • Excellent technical IT skills with proven analytical and problem-solving abilities

What you'll get in return

You will be offered a full-time permanent role with a leading, purpose-driven organisation in Brisbane. Annual salary is $100K-$130K + Super depending on skills/experience.

What you need to do now



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