Client Support Officer – Two Part-Time Positions Available

Better Place Australia has a vision of "
An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives".
Our purpose is "
To empower people to become more resilient and experience improved wellbeing to better determine their futures
".

Our organisational values are at the forefront of all interactions with our employees, our clients and our stakeholders.

We Are

• Creative
• Welcoming
• Responsive; and
• Thriving

As a community focused 'for-purpose' organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across various locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The Role
The Client Support Officer plays a vital role in delivering compassionate, responsive support to individuals accessing our mediation services. Working across the Family Dispute Resolution and Family Relationship Centre programs, you'll manage client enquiries, initiate contact, and assist practitioners in providing timely service updates. This dynamic role also includes coordinating group programs and contributing to a seamless client experience that positions Better Place Australia as the mediation provider of choice.

What You Can Expect To Do In This Role

• Contact clients on the waitlist to provide updates on service timelines and interim support options.
• Respond to phone and email enquiries with tailored, service-specific information.
• Maintain regular client communication by reviewing service records and initiating follow-ups.
• Notify clients of any changes due to staff leave or availability.
• Liaise with internal teams and external stakeholders to support non-clinical client matters.
• Assist in scheduling group sessions and client appointments and issuing relevant correspondence.
• Manage staff calendars, document meetings, and ensure accurate client record-keeping.
• Use databases to collect, analyse, and report service-related data.
• Actively contribute to team culture, participate in meetings, and engage in professional development.
• Support quality assurance, compliance, and health and safety practices across all service activities.

What You Will Require

• Proven commitment to Child Safety Principles with active participation in child wellbeing initiatives.
• Experience in customer contact and strong client-focused service skills.
• Interest and basic knowledge of Family Law and Family & Children's Services, including the Family Law Act 1975.
• Ability to communicate clearly, presenting information logically and coherently.
• Respect and understanding of cultural diversity within the community.
• Strong interpersonal skills with the ability to build rapport, especially with people in crisis.
• Excellent organisational, time management, and self-directed work capabilities.
• High computer literacy, including proficiency with Outlook, Word, Excel, and data entry.
• Proven experience in administration and scheduling.
• Strong stakeholder engagement and client liaison skills.
• Demonstrated commitment to safety and wellbeing, including child safety.
• Excellent communication and interpersonal skills.
• Strong time management and organisational abilities.
• Ability to work effectively within a team environment.

Employee Benefits
Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates.
• Salary packaging (which increases your take home pay).
• Additional paid annual leave (between Christmas and New Year).
• Annual leave loading of 17.5%.
• Twelve weeks paid parental leave.
• Up to 20 days family violence leave.
• Paid study leave and extensive professional development opportunities.

Better Place Australia
Better Place Australia is a for-purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background or economic circumstances. We offer a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.

At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity. Our organisation is committed to child safety, and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people.

Our organisation is committed to child safety and satisfactory completion of both a Working with Children Check and National Police Check clearance are mandatory for the preferred candidate.

Workplace Flexibility
Here at Better Place Australia, we embrace flexible ways of working including work from home. We encourage you to talk to us about what flexibility might look like for you and your individual needs.

Further Information
We have two part-time (0.6 FTE) positions currently available that can be based at any of these BPA sites: Oakleigh, Cheltenham, Narre Warren or Traralgon with occasional travel to other locations as required.

For further information, read the position description.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Ready to join us? Apply today and tell us your preferred location – Oakleigh, Cheltenham, Narre Warren, or Traralgon – we look forward to hearing from you