Client Care Specialist

8 hours ago

Sydney, New South Wales, Australia Law Partners Personal Injury Lawyers Full time $60,000 - $80,000 per year

Join Law Partners – One of Australia's largest plaintiff personal injury law firm

At
Law Partners
, we pride ourselves on delivering exceptional client care and achieving outstanding results for our clients. We're seeking a dedicated and proactive
Client Care Specialist
to join our award-winning, fast-growing team in Sydney CBD. If you thrive in a dynamic environment and love making meaningful first impressions, this role is for you

About the Role:

As a Client Care Specialist, you will be the first point of contact for potential clients, providing a seamless and professional experience while contributing to the firm's growth. You'll play a vital role in acquiring new clients and ensuring every enquires are handled with care and precision.

Your day-to-day duties will include:

  • Engaging New Clients:
    Responding to client enquiries via phone and live chat, providing a great first impression, and guiding them through the initial stages of their case.
  • Managing Client Follow-ups:
    Actively monitoring follow-up queues, booking initial conferences, securing Client Service Agreements (CSA), and converting potential clients into active ones.
  • Driving Client Acquisition:
    Supporting the team in meeting client acquisition goals
  • Supporting the Client Care Team:
    Handling appointment bookings, reschedules, reminder calls, and Net Promoter Score (NPS) activities when needed.

What You'll Bring:

  • Exceptional communication and interpersonal skills.
  • A client-focused mindset with the ability to manage enquiries empathetically and professionally.
  • Strong organizational skills and attention to detail.
  • The ability to work collaboratively in a team and adapt to a fast-paced environment.
  • A proactive approach to identifying and resolving challenges.
  • Previous experience in a personal injury law firm or insurance would be an advantage

What We Offer:

  • A supportive, award-winning workplace culture.
  • Opportunities for professional growth and development.
  • A hybrid work model that supports work-life balance.
  • Regular social activities and a vibrant team environment.
  • The chance to make a real difference in people's lives by helping them navigate their legal journey.

How to Apply

Ready to be part of a firm that's redefining client care in personal injury law? Submit your application today

Join
Law Partners
, where your skills and passion will help us achieve our mission of delivering world-class legal support to our clients.

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