Head of HR Operations

2 weeks ago

Sydney, New South Wales, Australia Winning Appliances Full time $120,000 - $150,000 per year

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award-winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we are set apart by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all committed to delivering excellence to our valued customers.

The Opportunity
This is a pivotal career step for a hands-on HR leader ready to take ownership of HR Operations at Group level. You'll oversee People & Culture Operations across a diverse, multi-brand workforce that spans retail stores, contact centres, warehouses, corporate offices and field-based teams.

Leading and developing a small team, you'll manage the full employee lifecycle, from requisition and recruitment through onboarding, probation, development and offboarding. You'll also embed scalable processes, implement consistent hiring standards, and drive the adoption and optimisation of UKG to improve accuracy, efficiency and employee experience.

What You'll Do

  • Lead, coach and develop the HR Operations team to deliver service and capability uplift.
  • Partner with senior leaders to anticipate workforce needs and resolve issues early.
  • Own end-to-end HR processes: requisition, onboarding, probity checks, movements, and exits.
  • Ensure compliance with Fair Work, NES, awards and agreements.
  • Manage ER/IR casework, including performance management, investigations and conduct matters.
  • Standardise recruitment practices across the Group, with clear SLAs and KPIs.
  • Build talent pools and pipelines for critical roles to reduce time-to-hire.
  • Drive continuous improvement, streamlining workflows and eliminating manual steps.
  • Optimise UKG systems and reporting, ensuring clean data and accurate payroll inputs.
  • Integrate training into onboarding and monitor compliance rates.

About You:
Practical, ambitious and commercially aware, you bring strong HR Operations experience and confidence working in complex, high-volume environments. You're comfortable being close to the detail, while also stepping up to design scalable systems and deliver results at pace.

  • 5+ years' HR experience with proven end-to-end lifecycle ownership.
  • Confident in ER case management, investigations and compliance.
  • Skilled in HRIS administration (ideally UKG) and reporting.
  • Experience in multi-site, award-covered environments.
  • Strong recruiter with talent sourcing and pipeline development experience.
  • Proven ability to partner with Payroll to ensure clean data and entitlement accuracy.
  • Team leadership or mentoring experience.

*Why Winning
?*

  • Newly designed modern office with flexible workspaces, onsite gym, coffee and wellness room.
  • Generous staff discounts across our brands + access to 5,000 partner retailer offers.
  • Regular wellness and social activities, from monthly health events to Friday drinks and BBQs.
  • Career growth in a business that promotes from within.
  • Access to our in-house Training Academy with nationally recognised qualifications.
  • Competitive salary + superannuation, plus access to EAP health and wellbeing services.

Apply Now:
Please submit your resume and a short cover letter outlining your relevant HR Operations achievements.

Our Commitment To Inclusion
We are committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of all backgrounds and lived experiences.

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