Head of People Operations

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

Steadfast Group is the largest general insurance broker network and a leading group of insurance underwriting agencies in Australasia, with expanding operations in the US, Asia, and Europe. As the organisation continues to grow, the Head of People Operations will play a critical role in shaping and delivering high-quality, customer-focused HR services that support business success.

This role is central to embedding a service-oriented model across the People function, driving continuous improvement, and ensuring strong governance and compliance. It offers the opportunity to lead strategic initiatives, uplift operational capability, and enhance the employee experience across the organisation.

Key Responsibilities:

• Lead the People Service Desk, ensuring timely and consistent advice to employees and leaders.
• Scope and implement a ticketing system for people enquiries, including SLAs and satisfaction metrics.
• Develop and embed a Tier 0 and Tier 1 HR service model tailored to business needs.
• Oversee the development and governance of HR policies, processes, templates, and SOPs.
• Enhance and manage the WHS strategy and reporting, ensuring compliance and fostering a safety culture.
• Lead HRIS, data, and analytics capabilities to support data-driven decision-making.
• Partner across the People team and Talent Acquisition to improve operational processes and the hire-to-retire experience.
• Build and manage relationships with internal stakeholders and external vendors.

Skills and Qualifications:

• Tertiary qualifications in Business, Commerce, or Human Resources (or equivalent experience).
• 10+ years of experience in HR Operations or Shared Services leadership.
• Proven ability to optimise HR operations, including automation and HRIS implementation.
• Strong understanding of employment legislation and compliance requirements.
• Experience with various HRIS platforms and data analytics tools.
• Strategic thinker with a hands-on approach and continuous improvement mindset.
• Excellent stakeholder engagement, communication, and interpersonal skills.
• Strong problem-solving, critical thinking, and conceptual capabilities.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Hybrid working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.