Senior Manager

This pivotal role offers you the opportunity to shape the future of credit operations across Australia and Manila, driving operational excellence, customer service, and compliance within a highly respected organisation. As a key member of the leadership team, you will be empowered to influence strategic decisions, foster a positive and inclusive workplace culture, and champion process improvements that enhance both team performance and customer outcomes.

The organisation is committed to providing flexible working opportunities, ongoing training and development, and generous pension contributions, ensuring your professional growth is supported every step of the way. If you are passionate about nurturing talent, building strong networks, and delivering outstanding results in credit management, this is your chance to make a significant impact.

• Play a central role in shaping credit operations strategy for a high-profile financial institution with a reputation for excellence in customer service and compliance.
• Benefit from flexible working arrangements, comprehensive training programmes, and generous pension contributions designed to support your career progression and work-life balance.
• Join an inclusive and collaborative team environment where your expertise in people leadership and credit management will be valued and developed through ongoing support and knowledge sharing.

What You'll Do
As Senior Manager Credit Operations, you will be entrusted with leading a diverse team across multiple locations while driving operational excellence in all aspects of credit management. Your day-to-day responsibilities will involve overseeing workflow allocation to maximise productivity; implementing robust risk frameworks; developing innovative process improvements; guiding complex decision-making; building strategic partnerships; presenting key insights externally; identifying developmental needs; reporting on performance metrics; collaborating on audits; and ensuring compliance with evolving regulations. Success in this role requires you to nurture talent within your team through supportive leadership while maintaining rigorous standards of service delivery. You will play an integral part in shaping both operational strategy and workplace culture—ensuring that every member feels valued as they contribute towards shared goals.

• Lead the Credit Team across Australia and Manila by managing workflows, resources, and fostering an open communication style that encourages collaboration and skill development.
• Drive the implementation and adoption of the Credit Risk Framework, including responsible lending policies, operational guidelines, and procedures to ensure compliance with regulatory standards.
• Own the end-to-end credit decision-making process for all product lines, maintaining high standards of accuracy, timeliness, and quality while promoting continuous improvement.
• Develop technology-based solutions and process enhancements that increase efficiency within the Credit Team and contribute positively to broader business objectives.
• Serve as a referral point for complex cases, policy interpretations, and escalated matters from Credit Officers and Team Leaders, offering expert guidance rooted in commercial acumen.
• Build strategic relationships across the business by providing insights on new services or products development and acting as a subject matter expert on emerging industry practices.
• Present confidently on credit policies, procedures, and collateral performance to external stakeholders such as investment bankers, rating agencies, regulatory authorities, mortgage managers, brokers, LMI providers, valuers, solicitors, clients, and legal firms.
• Identify training needs—both technical and non-technical—to uplift competency levels within the team through targeted development programmes.
• Report regularly to executive stakeholders on team performance metrics such as turnaround times and deal volumes while proposing actionable solutions for any identified issues.
• Collaborate with internal audit teams to ensure statutory compliance with credit policies during audits conducted by third-party providers.

What You Bring
To excel as Senior Manager Credit Operations you will bring extensive experience from senior roles within residential mortgage credit management—ideally spanning more than fifteen years—with deep exposure to people leadership over at least a decade. Your background should include hands-on involvement in designing risk frameworks; interpreting regulatory requirements; developing automated scoring models; managing large teams across geographies; presenting complex information clearly; collaborating on audits; resolving conflicts empathetically; uplifting technical competencies through training initiatives; leveraging technology for process optimisation; reporting on performance metrics; interacting with diverse stakeholders including executive boards or regulatory bodies. Your interpersonal skills—rooted in empathy—and commitment to nurturing talent will set you apart as someone who builds trust among colleagues while driving collective achievement.

• Degree qualification in Commerce, Banking, Law or Risk Management is desirable for this position but not mandatory if equivalent experience can be demonstrated.
• At least 15 years' proven experience in senior credit management roles within the residential mortgage industry is essential for success in this role.
• A minimum of 10 years' experience in people management or people leadership positions is required to effectively lead cross-functional teams.
• Professional accreditation relevant to credit management or risk assessment would be advantageous but not compulsory.
• Advanced analytical skills enabling you to interpret complex data sets for informed decision making are highly valued.
• Demonstrated commercial acumen with strategic planning abilities that align operational activities with broader business objectives is expected.
• Exceptional communication skills—including presentation abilities—are necessary for engaging internal stakeholders as well as external partners such as regulators or investors.
• Proven track record in project management with strong time management capabilities ensures successful delivery of initiatives under tight deadlines.
• Experience implementing process improvements using technology-based solutions will help drive efficiencies within the team.
• Conflict resolution skills combined with customer service management expertise are vital for resolving differences professionally while maintaining positive relationships.

What Sets This Company Apart
This organisation stands out for its unwavering commitment to creating an inclusive environment where every employee's contribution is recognised. With flexible working opportunities tailored to individual needs—whether remote or office-based—you'll enjoy genuine work-life balance alongside generous pension contributions that secure your future. The company invests heavily in ongoing training programmes so you can continually expand your knowledge base while advancing your career. Supportive leadership fosters open communication channels where ideas are shared freely among knowledgeable professionals who value teamwork above all else. You'll find yourself part of a network that prioritises personal growth just as much as organisational success—making it an ideal place for those who thrive when surrounded by dependable colleagues dedicated to achieving shared goals together.

What's Next
If you're ready to take your career in credit operations leadership to new heights within a supportive environment that values your expertise—apply now

Apply today by clicking on the link below to submit your application.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Stuart Sellar on for a confidential discussion.