Administration Support Officer Business Services

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA) click here.

About the Role

We have an exciting permanent, full-time opportunity available, for an adaptable, energetic and confident Administrator to provide a front-of-house reception experience for CFA members and visitors.

Your responsibilities will include:

• Visitor management and oversight of `visitor pass' process
• Manage a high volume of phone and email enquiries
• Coordinate the efficient dispatch and delivery of mail, parcels and other goods
• Order and procure stationery and goods
• Records management, data entry and basic financial administration

• Other ad hoc administrative and project improvement tasks as required

• Maintain and update processes and work instructions for the business area as required

• Perform basic financial transactions, including purchase orders, receipt, and invoice processing, ensuring compliance with CFA standards

A detailed position description is attached.

About You

Crucial to your success in this role will be your attention to detail, organisational and time management skills. You will demonstrate sound experience in the following areas:

• Good interpersonal skills and ability to build good working relationships with key stakeholders
• Administration skills and experience
• Excellent computer literacy skills (including MS Office and databases)
• Excellent communication and customer service skills
• Demonstrated organisational and time-management skills
• Ability to work proactively with minimal supervision
• Drafting standard documents, correspondence and reports to a professional standard
• Ability to work within a small and close-knit team with a focus on knowledge sharing

If you are someone who maintains effective and co-operative relationships with internal and external customers alike and offers excellent customer service by delivering timely and professional responses, this may be the next step in your career. The successful candidate will be located at CFA Headquarters in Burwood East.

As applications will be reviewed daily, we encourage you to apply immediately.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 31 October 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact